Innovative Solutions & Support is hiring an AR Manager who will be responsible for managing the in-house day-to-day AR operations. Our ideal candidate for this role will be someone who has experience leading a receivables department, and someone who is an invoicing subject matter expert with extremely high attention to detail. They must also have a laser focus on executional excellence and be experienced in handling high dollar transactions in a fast-paced environment.

Responsibilities:

× Manage the AR team and lead all AR functions within the company

× Ensure accurate and timely invoicing of customers

× Ensure timely and accurate application of cash

× Manage a company inbox for customer invoicing questions

× Develop and maintain detailed standard operating procedures for accounts receivable and business partners

× Liaison between multiple departments (FinOps, Sales, Operations, etc.) in all AR matters

× Attend customer onboarding calls to identify and understand billing requirements and develop solutions for complex customer requirements

× Be the point of contact for related issues (setting up new processes, maintaining financial SOPs, and auditing current processes to ensure accurate invoicing)

× Collaborate with partners to investigate root causes and resolve customer AR issues

× Resolve collection issues by examining customer payment plans (net terms), payment history, and line of credit amount

× Manage customer outreach to obtain overdue payment when necessary

× Assist Accounting with Accounts Receivable reconciliations and related journal entries

× Maintain internal controls and documentation and assist with year-round audit requests

× Develop bad debt processes and procedures along with the necessary escalation practices

× Verify the validity of account discrepancies by acquiring and investigating information from billing, collections, account management, and the customer

× Spread standard methodologies across accounts, teams, and verticals

× Develop reporting and forecasting for AR related KPIs

× Maintain regular meetings with AR team to discuss current trends and brainstorm solutions to ad-hoc issues

× 4-year college degree with accounting course work

× Functional Accounting knowledge

× 3-5 years previous AR/Billing & management experience

× Significant NetSuite experience desired

× Experience working in invoicing and payments in a low-volume high dollar transactional business

× Ability to stay calm under pressure and manage high volumes of transactions daily

× Must be capable of prioritizing daily workloads, knowing which issue to tackle next based on the urgency of the task

× Excellent communication skills

× Advanced Excel skills

× Ability to meet monthly and quarterly deadlines

Innovative Solutions & Support (IS&S) is an Equal Employment Opportunity and VEVRAA Employer. IS&S is committed to Equal Employment Opportunity and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, IS&S is committed to Companywide affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex national origin, protected veteran status or disability.