Are you ready to lead the charge in shaping the future of autonomous transportation? 

Beep is on a mission to revolutionize public mobility, and we need a driven and innovative Command Center Supervisor to ensure seamless operations, stellar customer experiences, and breakthrough solutions.

As the Command Center Supervisor, you’ll be the glue that holds our Command Center together—leading the team with confidence, tackling challenges head-on, and overseeing operations with precision. This isn’t just a job; it’s an opportunity to make an impact in the world of cutting-edge autonomous technology.

Key Responsibilities:

• Supervise the daily operations of the AIC Command Center, providing mentorship and unwavering support to Command Center Agents.
• Manage escalations during remote monitoring, ensuring timely resolution and smooth operations.
• Partner with cross-functional teams and technology experts to tackle operational hurdles and elevate the customer experience.
• Prepare insightful reports and performance metrics to drive data-driven decisions.
• Maintain detailed documentation, facilitate consistent and comfortable rides, and ensure top-notch customer service.
•  Be an integral part of incident response strategies and develop efficient technical procedures for our autonomous platform
• Serve as a subject matter expert and provide technical guidance to our Command Center Agents, all while staying ahead in emerging technologies.

• Why Join Beep?
• Innovation: Be a part of a trailblazing team that is revolutionizing public transportation.
• Impact: Play a vital role in promoting and humanizing autonomous technology.
• Growth: Benefit from ample opportunities for personal and professional development as we scale our business.

What we are looking for: 

• Associate or Bachelor’s Degree 
• 1-2 years of experience in a technical field or within an IT customer support role (preferred) 
• 1-2 years of leadership experience
• Strong analytical skills, with the ability to learn and work with complex software systems 
• Ability to understand and present high level data 
• Ability to confidently and accurately multi-task issues 
• Ability to work independently 
• Excellent communication skills and ability to deal effectively with clients 
• Enthusiasm for emerging technologies

Additional Requirements:

• Must be able to support shift schedule, including weekends 
• Must be able to communicate in English effectively with other individuals 
• Must be able to maintain good relations with employees, supervisors, and contractors 
• Must be able to visually inspect tools, vehicle, equipment, and/or machines 
• Must be able to pass background check and drug screen
• Must have a good driving record, with current FL driver's license 
• Must pass Beep AV operator training and certification