Management Controls, Inc (MCi) is a fast-growing, Houston-based enterprise software developer and services provider of contractor data and spend management solutions with over 180 employees across the U.S., Canada, and Australia. Our flagship platform, myTrack, enables companies at more than 300 global sites to operate more profitably by giving them greater visibility, control, and efficiency in managing contracted labor, equipment, and materials costs. Our customers save an average of 15% on total contractor spend each year, processing more than $60 billion annually in contractor spending.

Privately owned and founded in 1989, MCi is experiencing rapid growth and global expansion and is searching for a  Learning Management System Administrator to join our team. This position will focus on LMS functions to support and continuously improve the learning experiences for our employees and customers.

Management Controls is headquartered in Houston, TX, and has a hybrid schedule: three days in the office and two days working from home each week. This position is not open to 100% remote at this time

Duties and responsibilities:

• Manage the day-to-day operations and maintenance of Track/myTrack University 
• Maintain the LMS training, calendar, courses, course catalogs, certifications, learning plans by adding, archiving, and updating courses 
• Provide end-user troubleshooting, issue maintenance, assist with technology requests, and manage the escalation of all Track/myTrack University challenges
• Monitor LMS enrollments, create and assign LMS courses, configure curriculums, upload course content, load quick reference guides and course supporting documentation
• Monitor reoccurring issues and system/data or process gaps and proactively identify potential sources of increased efficiency and enhancements
• Collaborate with the Technical Writers on the Training team to create an LMS Governance document for MCi
• Apply standardized LMS operational processes and procedures, guidelines, and documentation and ensure LMS governance model is being followed
• Ensure the training content is running properly at all times within the learning platform--without interruption and quality degradation and without experiencing any avoidable technical issues that could diminish the overall user experience
• Communicate with a variety of internal and external customers, employees, and stakeholders
• Work closely with MCi Services team and all other customer-facing employees to build, implement and evaluate all custom learning plans
• Maintain the Track Certification Program 
• Identify opportunities to increase TRACK Certifications with internal and external users
• Coordinate the onboarding of TRACK/myTrack University with the Implementation Team to ensure a quality and memorable learning experience before, during, and after training

• Bachelor’s degree in a related field 
• 1-3 years of experience with learning management systems as an Administrator 
• 1-3 years of knowledge of web technologies and fundamental knowledge of e-learning authoring programs
• Strong project management skills
• Effective communication skills through concise and comprehensive documentation 
• Effective oral communication skills to resolve issues in a confident, respectful, and satisfying manner
• Excellent customer service skills to resolve conflict and solve problems with ease
• Willing to work in a highly collaborative and fast-paced team environment
• Competent in the Microsoft Office suite with an emphasis on PowerPoint, Excel, Outlook and Word, Teams, ADO, Camtasia, Techsmith
• Initiative and discretion in accomplishing duties with minimum supervision

Preferred Experience:

• Experience with Docebo LMS
• Experience with the build out of a Docebo LMS
• Experience in Instructional Design
• Experienced Trainer in an Adult Learning environment