**Work at Home**

Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Tennessee. TOA concentrates on the diagnosis and treatment of disorders and injuries of the musculoskeletal system which allow our patients to live their best life. Ninety plus years later we are advancing the practice of orthopaedic surgery throughout the state.

There are a number of reasons why TOA is an employer of choice; here are a few of them:

• Stability - TOA has been in Middle Tennessee since 1926 and has expanded to 20+ locations across the state!
• Impact - TOA’s team members use our careers – whether in our clinics or our business office – to make a positive difference in the community by building relationships and helping patients live their best life.
• Work Environment - The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement.
• Total Rewards - TOA offers a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit-sharing match to go along with your contributions.

The Patient Collection Specialist is responsible for performing day-to-day follow-up on outstanding patient accounts receivable. Day-to-day activities may include all or some of the essential functions listed below depending upon individual experience / knowledge and the needs of the organization which are subject to change from time to time.

Responsibilities

• Utilizes the practice management system to perform follow-up on assigned outstanding patient accounts receivables. Those receivables would include self-pay patients that do not have insurance and owe TOA a remaining balance that was not collected up front at time of service and any remaining patient responsibility after insurance has been billed for those patients that do have insurance; such as, copays, deductibles and coinsurance balances that were not collecting prior to treatment or had additional monies applied to the patient after insurance was filed.
• Adhere to best practice standards in performing day-to-day follow-up tasks. 
• Place phone calls to patients in an attempt to obtain payment, establish acceptable payment arrangements, and/or to acquire information necessary to receive payment from insurance or other sources.
• Maintains strict confidentiality with regarding to protected health information (PHI) and understands and adheres to TOA’s HIPAA privacy and security policies and procedures.
• Assists with a variety of projects and perform other duties as assigned.

• Must reside in the Middle TN, Columbia, or Knoxville area.
• 1+ years of experience handling physician accounts receivable duties and/or certificate as a certified collector.
• Must be willing to take a course through the American Collectors Association to become a certified collector, if not already certified.
• Must have experience reading and understanding payer remittance advices. This Includes the ability to differentiate between allowed charges, contractual adjustments, line-item denials / reasons, patient responsibility (co-pay, co-insurance, and deductibles), bundled payments, etc.
• Must be able to meet average expectations for productivity and quality standards.
• Requires ability to organize and prioritize day-to-day tasks to keep work assignments current.
• Prefer candidates that are proficient in utilizing MS-Excel for analyzing data using basic formulas, pivot tables, and charts.

Typical Physical Demands

Position requires prolonged sitting, some bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is required. Employee must have normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.

Typical Working Conditions

Position functions within a normal office environment. Occasional evening or weekend work may be required in order to fulfill assigned duties as dictated by fluctuations in workload volumes and/or staffing vacancies.

TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers.