Regional Maintenance Supervisor  (Full Time)
Department: Housing Operations

Summary

The primary purpose of this position is to oversee all preventative and rehabilitative maintenance activities on The Housing Authority of the Birmingham District's buildings, structures, facilities, and infrastructure. The incumbent is responsible for inventory control, work orders, quality control, grounds maintenance, and building systems. This position also oversees the Maintenance Coordinator, Maintenance Technicians, and Janitor.

All activities must support The Housing Authority of the Birmingham District's ("HABD") mission, strategic goals, and objectives.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned as needed.

• Oversees the work of all maintenance staff at assigned sites.
• Manages the work of assigned staff including, but not limited to, assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training staff, acting on employee problems, and recommending and implementing discipline.
• In conjunction with the Property Manager, determines residential maintenance priorities; assesses the progress of crews, discusses progress with staff and management, and assigns or reassigns projects as necessary to accomplish project objectives within time frames and budgetary restrictions.
• Monitors the scheduling of emergency maintenance coverage, turnovers, rehabs, and service requests; ensures a 24- hour response time to service requests. Responds to emergency calls after hours and on weekends on a rotating standby and backup basis.
• Schedules or approves the scheduling of special remediation services such as mold detection, radon, asbestos, air quality, or other specialized services.
• Works with management to assess the need for small and mid-sized projects; determines if internal staff can complete work or if the work would be more efficient or cost effective by being outsourced; assists in the development of capital needs for assigned property.
• Conducts unit needs assessment with site maintenance staff to anticipate needed materials for repairs and coordinates with vendors as needed; ensures compliance with procurement; reviews assesses and ensures the efficiency and effectiveness of the work performed by vendors for quality, completeness, and adherence to contract.
• Manages scheduled and annual maintenance work and/or replacement (e.g. carpet cleaning, elevator maintenance, periodic carpet replacements, unit turnover inspections); maintains detailed records to assist maintenance personnel with decisions related to scheduled asset replacement.
• Maintains records of appliances, equipment, and work that is under warranty and accesses such records in the event a claim is necessary.  
• Keeps abreast of changes in HUD and Authority policies and regulations.
• Ensures that maintenance personnel are properly trained by monitoring the progress of new hires; ensures that all subordinates receive training on new regulations and procedures.
• Conducts regular inspections of vacated units with the Maintenance Team Lead and completes make-ready list.
• Recommends changes in policies and procedures in response to changing conditions, requirements, regulations, or technology.
• Prepares input on estimated maintenance costs for the annual operating budget and monitors maintenance expenditures.
• Submits and monitors requisitions and receipts for needed maintenance supplies and equipment and maintains inventory of maintenance materials, equipment, community facility equipment, and dwelling unit appliances.
• Coordinates training program for maintenance personnel and oversees on-the-job training of employees.
• Prepares site for HUD REAC and other regulatory inspections or physical audits.
• Communicates with property management to keep them informed of the status of vacated units, work order completion, and major projects on-site.
• Tracks work order completion, productivity, and quality of maintenance staff.
• Assists in planning, selection, scheduling, and oversight of outsourced work.
• Develops reports on work order status and other work conducted on site, such as capital projects or work by outside vendors.
• Ensures that building inspections, elevator and fire safety inspections are performed as required and that any issues are resolved in a timely basis.
• Performs other related duties as assigned.

Behavioral Competencies

This position requires the incumbent to exhibit the following behavioral skills:

• Leadership:  Provides direction by clearly and effectively setting course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.
• Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of HABD. Uses appropriate judgment & decision making in accordance with level of responsibility.
• Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.  
• Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind.  Recognizes work colleagues as customers.
• Effective Communication:  Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to and conveys understanding of the comments and questions of others; listens effectively. 
• Initiative: Proactively seeks solutions to resolve unexpected challenges.  Actively assists others without formal/informal direction.  Possesses the capacity to learn and actively seeks developmental feedback.  Applies feedback for continued growth by mastering concepts needed to perform work.
• Responsiveness and Accountability:  Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work.  
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.

Job Competencies

• Knowledge of the general operations and procedures of HABD, HUD, Federal, and State programs and properties.
• Knowledge of the regulations affecting HABD's housing programs and demonstrated ability to understand the terms, conditions, and content of HABD's standard operating procedures for maintenance
• Thorough knowledge of the trade practices, methods, materials and tools commonly employed in all phases of building and grounds maintenance. 
• Thorough knowledge of the maintenance and scheduling procedures which are essential to the upkeep of large buildings and groups of buildings and grounds.
• Thorough knowledge of the cost of labor, material, and time necessary to complete a variety of building repair projects. 
• Considerable knowledge of the occupational hazards and safety procedures pertaining to all phases of building maintenance and operation. 
• Knowledge of the theory of electricity as it pertains to building maintenance and operation.
• Ability to plan, organize, and effectively direct through subordinate supervisors a large-scale building maintenance and operations program involving a large trades and custodial force.
• Ability to estimate time and material expenditures necessary for specific projects and for general requirements for year-round building maintenance, repairs, and operations program.
• Ability to requisition and specify materials, tools, and supplies essential to the maintenance of buildings and grounds.
• Ability to provide maximum service to the users of building and grounds.
• Ability to make, interpret and work from technical sketches and plans.
• Skill in customer service and resident relations.
• Ability to interpret HUD, federal, state, and local laws and regulations, as well as HABD policies and procedures related to the position.
• Ability to establish and maintain effective working relationships with co-workers, vendors, consultants, contractors, residents, HUD, and local, state, and federal officials. Ability to communicate with people from a broad range of socio-economic backgrounds.
• Ability to prepare and present ideas in English, in a clear and concise manner, both orally and in writing.
• Ability to perform duties with a high degree of judgment, discretion, and confidentiality.
• Ability to assist in the hiring of new employees, evaluate performance of subordinates accurately and timely, correct deficiencies, and to guide and assign personnel.
• Ability to establish, monitor, and achieve objectives through skillful delegation of duties.
• Ability to orient other employees and to explain organizational policies, rules, regulations, and procedures.

Education and/or Experience

• High School Diploma, GED, or vocational school equivalent and a minimum of five (5) years of progressive experience in residential maintenance and managing maintenance projects, including three (3) years in a supervisory role. An equivalent combination of education and experience may be considered.
• Must possess a valid driver's license and be insurable under the Authority's plan.

Technical Skills

To perform this job successfully, the employee should have strong computer skills (e.g. MS Word, Excel, PowerPoint, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks. 

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Daily movements include sitting; standing; stooping, bending, squatting, kneeling, climbing, crouching, reaching above shoulder level, standing, walking, pushing, pulling, grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee will be regularly exposed to elements such as but not limited to smoke, fumes, dust, heat, cold, and unfavorable weather conditions.  Performs frequent physical activities such as. The employee must be able to exchange information in person, in writing (including electronically), and via telephone. The employee must occasionally transport up to 50 pounds.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The position generally works on Authority properties, which may cause the employee to experience a range in temperatures and other weather conditions. The noise level may be loud, and the environment may be more hazardous than a standard office environment. This position may be required to work with contractors as well as Authority residents.

The position is open until filled.