Position Title: Career Services Representative

Department: Career Services

Reports to: Career  Services Director

Supervises: N/A

Classification: Hourly| Status:  Non-Exempt I Work Location: On Campus

WTC reserves the right to change or otherwise modify the functions of this job to meet the needs of the company. Additional duties may also be assigned. The college provides equal opportunity in all its employment practices to all qualified employees and applicants without regard to race, color, religion, gender, national origin,   age, age, disability, marital status, military or veteran status, or any other category protected by federal, state, and local laws.

POSITION OVERVIEW:

The Career Services Representative provides internal support for students, ensuring they are prepared for internships and job placement opportunities. This role involves coordinating mock interviews, maintaining employer databases, and tracking student progress.

ESSENTIAL FUNCTIONS:

1. Student Career Readiness & Support

• Meet with students at least every quarter, beginning in Foundations, to address internship and career opportunities.
• Ensure 100% of students participate in one mock interview with an employer at least 60 days before the internship.
• Assist students with resume development, cover letters, immunizations, job applications, and internship documents ensuring all documents meet WTC and employer requirements.

2. Employer Relations & Coordination

• Maintain up-to-date internship and graduate records.
• Ensure all employer agreements, insurance certificates, and contracts are updated quarterly.
• Track employer satisfaction through surveys. 
• Conduct quarterly employer surveys, ensuring a minimum of 50% response rate for accurate employment tracking.

3. Internship & Graduate Tracking

• Ensure that 100% of students have a secured internship site at least 30 days before their start date and that it is communicated with the student.
• Maintain student management system with internship and employment records.
• Conduct quarterly graduate surveys, ensuring a minimum of 50% response rate for accurate employment tracking.
• Follow up with graduates by phone, email, or text to provide job leads, obtain Verification of Employment (VOE) forms, and process the documents properly.
• Follow up with employers to obtain the graduate’s VOE and process the documents properly.
• Track graduate satisfaction through surveys.

4. Other

• Responsible for internship and graduate placement.
• Responsible for the Program Advisory Committee (PAC) meetings, tracking employer engagement and feedback.
• Ensure compliance with WTC career services policies and maintain accurate student employment data for accreditation reporting.
• Ensure all interactions/communication between students and graduates is properly documented.

1. Minimum of an associate degree or a combination of education and work experience.
2. Hard trade knowledge is preferred but not required.
3. A minimum of five years of experience in the customer service field.
4. Two years of experience in sales, employment, or related fields.
5. Must be able to work flexible hours, with a minimum of one late night each week.
6. Must have a valid driver's license and proof of the minimum legal insurance coverage on your vehicle.
7. You must be able to travel both locally and out of town, therefore you must have dependable transportation.
8. Must have a personal cell phone to be used with the MFA.
9. To telework, the employee is responsible for ensuring to have the needed equipment and technology to perform the essential job functions (i.e., cell phone, internet). 

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

1. Ability to read, write, speak, and understand English fluently.

2. Ability to communicate with Spanish-speaking relatives of graduates to convey job leads.

3. Strong written, oral, and listening skills.

4. Strong analytical, problem-solving, organizational, and interpersonal skills.

5. Customer Service Must be oriented.

6. Must be consistent in work performance and meeting deadlines.

7. Creativity and initiative.

8. Ability to operate office equipment.

9. Must possess excellent telephone etiquette.

WORK ENVIRONMENT:

This job operates mostly in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The employee is occasionally exposed to a variety of extreme conditions. The Career Services Coordinator will be exposed to a variety of environments of employer sites.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to drive, stand, walk, use hands to finger, handle, or feel; and reach with hands and arms.

This above Job Description is not intended to be an all-encompassing list of responsibilities, skills, efforts, or working conditions associated with this position. It is intended to be a guideline reflecting the principal activities.

I do hereby certify that I have read and understand the above job description. I also understand and agree 

that management has the right to change or otherwise modify this job description at any time.