The Senior Account Manager position is responsible for making a valuable contribution to the

Company's sales and marketing objectives.

Key responsibilities include new business development, customer contacts, quoting/developing proposals,

customer relationship management, contributing to marketing/lead generation and assisting with project

management.

Sales Goal Performance

•  Achieves goals and objectives set for customer retention, close rates and new business volume
•  Achieves goals and objectives set for gross margins and the profitability of new business

Customer Contacts

•  Achieves goals and objectives set for number, type and frequency of customer contacts
•  Maintains an accurate record of customer contacts in CRM system, including valuable notes to assist our sales process
•  Generates accurate expense reports and lists of new and/or potential contacts in their territory

Quoting / Proposals

•  Delivers accurate monthly and quarterly projections for anticipated new business volume
•  Responds promptly to all quote opportunities and requests from customers and prospects
•  Consistently follows up on quotes and gathers valuable information on upcoming work and Company's competitive position

Customer Relationship Management

•  Effectively addresses customer questions and concerns, documents the conversations and takes appropriate action to overcome objections
•  Provides support for projects and uses analysis to discover the cause and effect of specific problems
•  Uses technical expertise to assist customers on meeting their needs for current and potential jobs

Marketing / Lead Generation

•  Contributes to Company promotional and marketing activities to generate leads for our sales process
•  Assists with customer presentations and participates with customer calls or on-site customer visits

Educational and experience requirements include:

• Bachelor's degree business, marketing or in a relevant field or an equivalent amount of training
• Relevant experience in a sales or customer service role, preferably in a related industry
• Strong business development skills
• Proven ability to profitably and accurately develop quotes/proposals for new opportunities
• Above average written and oral communication skills to interact with customers, prospects and our internal team
• Proven project and customer relationship management skills
• Proven marketing skills and a demonstrated ability to generate sales leads