Position Summary 

Accurately and efficiently process and record routine transactions for bank customers as well as promote and advise on the bank’s products and services. Responsible for the performance of, but not limited to, the below listed duties:

Main Duties and Responsibilities

Cash Management

• Cash checks and disburse funds after verifying signatures and sufficiency of funds to support withdrawals
• Accept deposits, confirming accuracy of transaction, as well as loan payments
• Prepare, verify, and issue official checks, cashiers’ checks, bank and personal money orders, cash advances, fund transfers, debit cards, and correspondent drafts
• Redeem savings bonds
• Enter transactions in bank’s recordkeeping system, recording all transactions and producing customer receipts
• Evaluate checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents
• Process change orders for customers
• Balance and buy/sell from the vault
• Calculate daily transactions using appropriate technology
• Promote and maintain good public relations with customers
• Provide customer information within authorized limitations
• Direct customers to management when unable to meet customer's needs
• Assist Head Teller, other Tellers, and CSRs when needed 
• Post night deposits and mail as required
• Cross sell banking products and services
• Balance all monies in cash drawers at the end of shifts
• Accept and count inventories of cash, drafts, and debit cards each day
• Maintain a work area that ensures the safety of all negotiables and confidential records
• Prepare monies for deposit or shipment to branch banks or the Federal Reserve Bank 
• Order a cash supply to meet daily needs
• Perform other related duties as assigned

Customer Service

• Recommend, explain, and open new deposit accounts for customers
• Handle customer complaints related to the bank’s services, explain service charges, and follow through on misdirected items or errors
• Answer inquiries and provide information on various accounts, loan balances, and other banking services
• Maintain service and product knowledge
• Provide notary public service
• Perform a variety of miscellaneous duties to assist with the work of the department 

Qualifications

Skills

• Advanced Interpersonal, Verbal, and Written Communication
• Intermediate Conflict Resolution
• Intermediate Computer and Typing

Behaviors

• Detail Oriented: Thorough, observant, and accurate
• Active Listener: Listen to understand, focus, and respond thoughtfully
• Trustworthiness: Honest, ethical, and transparent
• Accountability: Responsive, self-aware, and willing to take responsibility
• Professionalism: Present oneself and communicate with competency and respect
• Stress Tolerant: Ability to manage stress and reactions
• Organization: Time management and prioritization

Education and Experience

• High School diploma or equivalent (required)
• 6+ months cash handling experience (required)
• 6+ months customer service experience and/or sales experience (required)

Physical Requirements

• Must be able to lift up to 15 pounds at times

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities