Overview – Luminus’ Legal Billing & Intake Specialist is the first point of contact for clients, both in person and over the phone. The ideal candidate will possess a warm and professional demeanor, excellent communication skills in Spanish and English, and a strong background in customer service or sales. Responsible for: screening potential new clients; providing information about the firm's services; collecting and reporting demographic data for Grant compliance; administrative support for the legal team as needed in coordination with the Legal Director. The candidate will also handle billing processes: generating invoices, tracking payments, and following up on overdue accounts in a professional and courteous manner. In addition to the skills above, the Billing & Intake Specialist must be creative and flexible in meeting the needs of clients in today’s political environment and excel as a problem solver, giving specific attention to the protection and confidentiality needs of the immigrants served. 

The Luminus Network, Inc., is a non-profit located in Columbia, Maryland that empowers immigrants, refugees, asylees and other individuals and families with legal immigration services. At Luminus, our Core Values (Community, Trustworthy, Inclusive, Sustainable, and Supportive) drive our work and guide our commitment to excellence.

This is a full-time, non-exempt position, in office Monday to Friday 8:45am to 5:15pm, reporting to the Chief Operating Officer. Opportunities for professional growth and development. Competitive salary based on experience. Paid time off and holidays.

Responsibilities

·  Greet clients and visitors with a friendly and professional attitude.

·  Answer incoming calls, screen potential new clients, and provide information about our services.

·  Schedule appointments and manage the firm's calendar.

·  Maintain and update client records in our database.

·  Handle billing processes, including generating invoices, tracking payments, and following up on past-due accounts.

·  Contact clients regarding overdue payments in a professional and courteous manner.

·  Assist with administrative tasks as needed to support the legal team.

·  Collect, Track, Report demographics of all interactions for Grant compliance and reporting

·  Other essential support duties as assigned

Requirements

·  Bilingual and fluent in Spanish/English – up to 60% of our clientele are Spanish speaking

·  Previous experience in a receptionist, customer service, bookkeeping, or non-profits position.

·  Familiarity with immigration law or legal office experience is strongly preferred.

·  Excellent verbal and written communication skills.

Ability to think creatively, take initiative, and help implement structures.

·  Strong organizational skills and attention to detail.

·  Ability to meet deadlines.

·  Ability to handle sensitive information with confidentiality and discretion.

·  Proficiency in Microsoft Office Suite (Word, Excel, Outlook) 

·  Knowledge of CRM systems

Preferred Qualifications:

·  Docketwise

·  Salesforce

Compensation: $20.00-$25.00 per hour /40 hours week/ 8:45am-5:15pm

Benefits: Medical/ Dental/ Vision/ 401K/ Paid Time Off