Catch Des Moines seeks a dynamic, energetic, and welcoming receptionist with at least two years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing phone lines, greeting visitors, reviewing the calendar of event submissions, and providing a variety of general administrative support functions. The position is part-time (two days a week from 8:30 a.m. - 5 p.m.) and will job share with another receptionist. 

SUMMARY

Operates multi-line telephone system and receives visitors, determines nature of business, and directs callers to appropriate personnel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Answers telephone console and connects caller with appropriate staff person.
• Takes messages left on voice mailbox and acts upon those messages by either directing them to the appropriate personnel or fulfilling their request.
• Takes and delivers messages or transfers calls to voicemail when appropriate personnel are unavailable.
• Answers inquiries and questions from callers requesting information about the Greater Des Moines hotels, attractions, conventions, etc.
• Receives and enters requests for calendar of event submissions. Sends out calendar information as required to visitors, etc.
• Greets on-site visitors, determines nature of business, announces visitors to appropriate personnel, and makes visitors feel welcome.
• Receives and fulfills caller’s requests for vacation, visitor, relocation packets, or student packets. Assemble packets as needed.
• Fulfills gift card requests from the public and staff.
• Enters request for visitor information, mail or phone calls into database.   Sends visitor inquiry fulfillment to mailing house as needed.  
• Picks up incoming mail, sorts, and distributes to appropriate staff member.
• Serves as backup for shipping and outgoing mail when shipping clerk is not available.
• Processes and fulfills daily outgoing mail. 
• Assists the Director of Administration with any special projects or tasks.
• Assists other staff members with mailings or other projects as approved through the Director of Administration.
• Assists the Director of Administration in ordering office supplies.
• Consistent and reliable presence at work is an important part of your job performance.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: High school diploma plus two years related experience and/or training.

LANGUAGE SKILLS: Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all unites of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES: Ability to operate standard office equipment such as personal computer.

PHYSICAL DEMANDS: 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects or controls; and talk, hear and see. The employee frequently is required to reach with hands and arms.
• The employee must occasionally lift and/or move up to ten pounds.

WORK ENVIRONMENT: 

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.