Job Title:  Senior Regional Director 

Department:  Operations

Reports to:  Chief Operating Officer

Exemption:  Exempt

Date Revised: March 2025

Position Summary

The Senior Regional Director (SRD) is responsible for achieving donation outcomes in their specific region. The SRD will serve as a liaison between primary directors and regional employees in order to maintain efficient work flow, consistent culture, and effective performance management of the team.

Essential Functions

• Brings multi-functional teams together to ensure process improvement and quality standards for all aspects of the donation process.
• Routinely reviews performance metrics and recommends changes in systems, policies, and procedures to maximize the performance of the donation program.
• Critically examines and identifies opportunities for improvement; leads performance initiatives in collaboration with the leadership team.
• Responsible for the collaborative supervision of employees in the assigned region.
• Responsible for regional goals and objectives set forth by the executive team that fulfill the agency’s goals and strategic plan.
• Analyze and evaluate the specific needs of the area hospitals, coroners, funeral homes, and other donation partners to develop action plans that are individualized to support donation efforts. Create region-specific initiatives to grow the organizational purpose. 
• Profit and loss responsibility.
• Evaluates performance of direct reports on a scheduled basis (as defined by HR)  and provides appropriate feedback
  • Ensures employee compliance with all HR policies and procedures.
  • Works with HR in the development, growth and performance management of assigned staff
  • Coaches/councils assigned employees as needed
  • Utilizes available data to assess employee performance
  • Establishes and communicates job responsibilities and performance expectations to           assure mutual understanding of desired results
• Works with department managers and HR in the recruitment, interviewing and selection of applicants for the department, including job description development and maintenance.
• Ensures optimal staffing to ensure every donation opportunity is realized, including, but not limited to a timely response onsite, optimal hospital engagement, implementation of a collaborative donation process and optimal donor management.
• Communicates area-specific concerns, outcomes, and suggestions to executive leadership.
• Foster relationships within the community and through professional partnerships to support families and healthcare providers through the donation process.
• Maintains compliance with all applicable regulatory/accrediting agencies/entities.
• Supports clinical activity during periods of high activity. This will include performing onsite leadership and clinical support.

Job Role Expectations

• Communicates corporate culture internally and externally. 
• Creates and fosters positive professional relationships for enhanced collaboration with internal and external customers, partners and stakeholders.
• Identifies relevant models of best practice in other institutions or organizations.
• Ensure organizational compliance with federal, state, and local employment laws and regulations, and agency policies.
• Develop a deep understanding of department needs and unique position requirements and key success drivers.
• Apply sound judgment and know when to escalate issues and concerns. 
• Participates in monthly manager/director meetings. 
• Participates on the monthly call schedule as Administrator on Call (AOC).
• Takes an active role in quality compliance and process improvement.
• Represents the organization at various community and/or business meetings and events.
• Creates and fosters positive professional relationships for enhanced collaboration with internal and external customers, partners and stakeholders.
• Keeps the Executive Team updated on current activities, issues and challenges within the region through weekly meetings.

Organizational Expectations

• Uphold LOPA core values of selfless, authentic and passionate.
• Serves as a role model for all employees and leadership written expectations.
• Timely completion of all required educational training, tasks and SOP reviews by assigned due date.

Supervisory or Advanced Responsibilities

Supervision of direct reports per Org Chart.

Role Progression

This role may be eligible for progression to a C-level position if one is made available. 

Work Environment

• Possible exposure to communicable diseases, bloodborne pathogens, airborne illnesses, hazardous materials, pharmacological agents with little likelihood of harm if established health precautions are followed.
• May, at times, have exposure to blood, packaged organs and tissues for transplant and/or research in a hospital setting or while in the office. 
• Possible mental and visual fatigue associated with detailed work.
• This position requires travel, as needed.

Physical Demands

• May require extended periods of sitting 
• Ability to communicate with others verbally and electronically to exchange information. 
• Ability to hear 
• May require work that includes moving or lifting objects up to 50 pounds 
• Requires driving and/or flying when travel is needed

Work Hours

Full time, salaried position. Typical work hours are Monday-Friday 8:30am to 5:00pm with flex time available at the discretion of the direct supervisor. Required to take 8-10 days of AOC per month. 

Education and Experience

• Bachelor’s degree (B.S.N.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Advanced degree preference. Organ procurement management experience preferred.

Knowledge, Skills & Abilities

• Ability to effectively manage people and processes.
• Ability to read, write, and comprehend instructions, with advanced skills in email and word processing.
• Working knowledge of Microsoft Office and Google Suite software.
• Ability to effectively present information in one-on-one and small group situations.
• Excellent verbal and written communication and interpersonal skills, an ability to listen to and balance, negotiate and work with a variety of internal and external stakeholders.
• Ability to think critically to solve problems.
• Highly organized, detail-oriented, reliable and flexible; thrives in a fast-paced environment; a driving force who manages toward clarity, finds solutions and is able to think strategically about the organization.
• Strong analytic capabilities with the ability to translate insights into strategies and plans that align with organizational goals and objectives.
• Skilled in establishing and maintaining relationships with internal and external contacts.
• A team player with a flexible, collaborative and creative approach who can lead the LOPA team.
• Ability to see the organizational goals as they relate to the “big picture.”
• Ability to maintain confidentiality.