Summary

The Benefits Support Specialist assists with the service needs of the Benefits Department and clients by performing the following duties.

Essential Duties and Responsibilities

• Build, update, and maintain client accounts in the Employee Navigator platform, ensuring accurate and timely data entry.
• Configure benefits plans, eligibility rules, and workflows based on client specifications.
• Perform routine audits to verify data accuracy and compliance with client needs and regulations.
• Set up, troubleshoot, and manage payroll and carrier data integrations within the Employee Navigator system.
• Work closely with carriers, payroll providers, and clients to ensure seamless data transmission and resolve integration issues.
• Monitor integration performance and address errors proactively.
• Prepare RFPs, renewal and new business proposals, presentation materials, open enrollment materials and supporting documents as necessary.
• Create benefit summaries for clients using specified software.
• Provide responses or problem resolution to all client requests regarding enrollment issues including ordering ID cards, processing enrollment forms, and checking enrollment status.
• Research and resolve billing and eligibility issues.
• Process adds, terms and QE changes on carrier websites and in online admin portals.
• Updates agency management systems (documents, emails, phone calls, contracts, internal processes and procedures, etc.).
• Performs other related duties and tasks as necessary or as assigned.

• Must have a High School diploma or equivalent.
• Minimum 2-3 years of administrative support experience in the insurance industry.
• Prior experience with Employee Navigator or similar HRIS/benefits administration platforms is required.
• Active Accident, Sickness and Life Insurance license a plus.
• Strong understanding of benefits administration, payroll processes, and carrier integrations.
• Excellent technical troubleshooting skills and attention to detail.
• Demonstrate proficiency using Microsoft Office products, including Excel and PowerPoint.
• Self-motivated and able to handle multiple tasks with minimal guidance in order to meet deadlines.
• Good oral and written communication skills to articulate key information.
• Initiative and willingness to take on additional responsibilities.
• High emphasis on teamwork, collaboration, data analysis, and process innovation.
• Self-starter and work with direction and taking ownership of areas of responsibility.

Benefits

• Health, dental, and vision benefits
• FSA, HSA and 401k Plan with matching
• Life Insurance, Short & Long Term Disability, Accident, Cancer, etc.
• 9 Paid Holidays Per Year plus your birthday and a day to volunteer
• Generous paid time off package

Worksite Poster Link: https://mandatoryview.com/productview

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.