Job Title:  Vice President of Hospital & Family Services

Department(s): Hospital & Family Services  

Reports to:  Chief Operating Officer 

Exemption:  Exempt

Date Revised: 4/1/2025

Position Summary

Responsible for all aspects of Hospital Services and Family Services management, including strategic planning, systems implementation, operational oversight, budget management and regulatory compliance. The role focuses on identifying and implementing strategic objectives to support donation processes within LOPA’s DSA hospitals, inclusive of establishing and maintaining key hospital relationships, ensuring collaborative support of potential donor families and maintaining donation potential. Supports and fosters the mission of the organization and its commitment to tissue and organ donation.

Essential Functions

• Lead the development and execution of departmental strategy which aligns with and supports the Agency strategic plan. 
• Champion of the Agency’s vision, strategy and roadmap that lead assigned team(s) and business partners in effective execution.
• Lead initiatives to identify, evaluate, and implement processes to achieve departmental goals, including authorization and referral metrics.
• Maintains accurate and up to date hospital and authorization statistics, reviewing referral and approach activity to ensure quality of practice and level of service in relationship to expected goals.
• Responsible for administrative oversight, development, implementation, maintenance, and evaluation of the Senior Regional Directors and Hospital and Family Services department team, including, but not limited to, all aspects of the Hospital Services and Family Services departments, including strategic planning, systems implementation, budget management, and regulatory compliance.  
• Develop relationships with key hospital leadership to develop cultures of donation within DSA hospitals, and ensure LOPA provides the opportunity for donation to all potential donor families.
• Oversees design and implementation of standardized processes for continual evaluation of departmental performance. This includes on-site observation, coaching and case review.
• Provides real-time guidance and support to Hospital and Family Services departmental leadership regarding authorization issues or donor management and OR access issues.
• Maintains compliance with all applicable regulatory/accrediting agencies/entities.
• Oversees the development, revision, and maintenance of policies and procedures for assigned department(s), ensuring compliance of processes with all applicable laws. 
• Evaluates performance of direct reports on a scheduled basis (as defined by HR) and provides appropriate feedback.
  • Ensures employee compliance with all HR policies and procedures.
  • Works with HR in the development, growth and performance management of assigned staff.
  • Coaches/councils assigned employees as needed.
  • Utilizes available data to assess employee performance.
  • Establishes and communicates job responsibilities and performance expectations to assure mutual understanding of desired results.
• The VP of HS & FS actively fosters an organizational culture that is based on collaboration, support, and constructive feedback.
• Works with department managers and HR in the recruitment, interviewing and selection of applicants for department, including job description development and maintenance.

Job Role Expectations

• Collaborates with department managers and senior regional directors to set and achieve strategic goals, implement donation initiatives, and enhance organizational efficiency.
• Takes an active role in quality compliance and process improvement.
  • Works in conjunction with the department manager and Quality department to address quality concerns and areas for improvement.
  • Participates in and supports QAPI activities and adherence to policies.
  • Utilizes available data to assess overall performance of the department.
  • Leads department through process improvement efforts.
  • Resolves occurrence reports.
• Represents the organization at various community and/or business meetings and events, promoting existing and new programs and/or policies.
• Identifies relevant models of best practice in other institutions or organizations.
• Participates with organizations that may benefit assigned departments.
• Communicates corporate culture internally and externally.
• Creates and fosters positive professional relationships for enhanced collaboration with internal and external customers, partners and stakeholders.
• Participates in monthly manager/director meetings, as requested.

Organizational Expectations

• Uphold LOPA core values of selfless, authentic and passionate.
• Serves as a role model for all employees and leadership written expectations.
• Timely completion of all required educational training, tasks and SOP reviews by assigned due date.

Supervisory or Advanced Responsibilities

• Supervision of direct reports per Org Chart.
• Responsible for the administrative oversight of the Senior Regional Directors.

Role Progression

This role may be eligible for progression to a C-level position if one is made available. 

Work Environment

• Possible exposure to communicable diseases, bloodborne pathogens, airborne illnesses, hazardous materials, pharmacological agents with little likelihood of harm if established health precautions are followed.
• May, at times, have exposure to blood, packaged organs and tissues for transplant and/or research in a hospital setting or while in the office. 
• Possible mental and visual fatigue associated with detailed work.
• This position requires travel, as needed.

Physical Demands

• May require extended periods of sitting 
• Ability to communicate effectively in person, by phone, and electronically for information exchange and collaboration.
• May require work that includes moving or lifting objects up to 50 pounds 
• Requires driving and/or flying when travel is needed

Work Hours

Full time, salaried position. Typical work hours are Monday-Friday 8:30am to 5:00pm with flex time available at the discretion of the direct supervisor. The role involves occasional site visits to other regional offices and hospitals around the state.

Education and Experience

• Bachelor’s degree in Nursing (B.S.N.), Healthcare Administration, or a related clinical or health leadership field required. Master’s degree in a relevant field (e.g., MHA, MPH, MBA) strongly preferred.
• Minimum of 10 years of progressive leadership experience in healthcare, with at least 5 years in a senior management or director-level role.
• Extensive experience in organ procurement, transplant services, or hospital operations preferred.
• Demonstrated success in leading cross-functional teams, managing complex initiatives, and driving strategic outcomes in a regulated healthcare environment.

Knowledge, Skills & Abilities

• Ability to read, write, and comprehend instructions, with advanced skills in email and word processing.
• Working knowledge of Microsoft Office and Google Suite software.
• Proven ability to develop and implement strategic plans that enhance clinical operations, family support services, and hospital partnerships.
• Strong knowledge of healthcare regulatory requirements, donation authorization processes, and compliance standards.
• Experience in leading multidisciplinary teams, managing cross-functional initiatives, and optimizing performance through data-driven decision-making.
• Ability to effectively communicate and present complex information to diverse audiences, including hospital leadership, staff, and external stakeholders.
• Excellent verbal and written communication and interpersonal skills, an ability to listen to and balance, negotiate and work with a variety of internal and external stakeholders.
• Ability to think critically to solve problems.
• Highly organized, detail-oriented, reliable and flexible; thrives in a fast-paced environment; a driving force who manages toward clarity, finds solutions and is able to think strategically.
• Strong analytic capabilities with the ability to translate insights into strategies and plans that align with organizational goals and objectives.
• Skilled in establishing and maintaining relationships with internal and external contacts
• A team player with a flexible, collaborative and creative approach who can lead the LOPA team.
• Ability to see the organizational goals as they relate to the “big picture.”
• Ability to maintain confidentiality