POSITION SUMMARY

We have an exciting new Senior Agency Relations Administrative Coordinator position to join our growing team! This exciting role provides the opportunity to showcase your exceptional ability to build positive relationships to both FCBI and MidSouth’s valued insurance agents, policyholders, and internal stakeholders. The ideal candidate must have keen attention to detail, be extremely organized, and have excellent communication skills. This position works with and reports directly to the Agency Relations Manager and with a phenomenal all-around supportive team. In addition, we offer excellent benefits, a fun and healthy culture that’s been voted, “Best Places to Work” in Orlando!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide administrative support with Stakeholder Collaboration including, but not limited to:

• Respond timely to contacts from within the agency and policyholders.
• Make sure all required paperwork is received from potential agents for appointment to be processed, whether new or due to an acquisition. 
• Appoint new agents in various states in a timely manner and complete their agency setup in our system.
• Provide outstanding customer service to agents and policyholders over the phone and in writing.
• Build and maintain positive relationships between FCBI and MidSouth’s valued insurance agents, policyholders, and internal stakeholders.
• Help identify challenges and help implement solutions in the best interest of the organization in conjunction with input from your manager and leadership team.
• Update spreadsheet with appointment status.
• Ensure agents files are accurately up to date.
• Co-manage administrative access to agency programs and systems.
• Assist with additional projects as needed.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• 5+ years of experience in an administrative or customer service position, or in a related role. 
• College degree preferred, but not required.
• Experience in the Insurance Industry (workers’ comp a plus).
• Multi-state experience in appointing new agency set-ups.
• Proven track record of strong organizational and time management skills.
• Ability to manage multiple projects and meet tight deadlines.
• Proficient in Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. 

FCBI is an equal opportunity employer. All applicants will be considered for employment regardless of color, race, religion, disability, sex, sexual orientation, gender identity, age, national origin, veteran status, or any other characteristic protected by Federal, State and/or local law.