About Us:

We are a leading heating and plumbing company serving Juneau, Alaska 

community with reliable, high quality service. Our mission is to deliver comfort and care 

with every call, and we are committed to providing an exceptional customer experience 

from start to finish.

Position Overview:

We are seeking a people-first, relationship-driven Outbound Customer Relationship 

Specialist to join our team. This role is not a cold calling position you’ll be working 

exclusively with our current and past customers, ensuring their needs are met and their 

experience is top-notch.

Your job is to build strong relationships, gain meaningful feedback, and maintain 

communication with our valued customers throughout their service journey. You’ll 

represent our company’s voice with professionalism, warmth, and care.

Key Responsibilities:

·Proactively call existing and past customers to check in and ensure satisfaction with 

recent or past services.

·Gather feedback and identify areas for improvement or additional needs.

·Maintain accurate records of all customer interactions using our CRM.

·Reconfirm upcoming appointments and ensure customers are prepared and informed.

·Strengthen customer loyalty and brand trust through meaningful and consistent 

outreach.

·Follow up after installations, service calls, or estimates to ensure a quality experience.

·Escalate concerns or unresolved issues to the appropriate team member for resolution.

·Support the sales and service departments with customer insights and follow-through 

communication. 

 What We Offer:  

IRA and company matching

Health reimbursement plan

Vacation/Sick/Personal pay

Holiday pay

Birthday pay

Paid training

Medical evacuation insurance

Friendly work environment

Bonus/Incentive Plan

Family fitness plan 

• Passionate about customer service and relationship-building.
• A great conversationalist with strong listening and communication skills.
• Reliable, organized, and comfortable working independently.
• Tech-savvy and familiar with CRM tools is a plus, but not required. 
• Experience in home services, call centers, or hospitality is a plus.
• Committed to creating outstanding customer experiences. 
•  Pass a background check and drug screening.