Founded in 2007, Initiate Government Solutions (IGS) a Woman Owned Small Business, specializes in healthcare information solutions with emphasis on technology spectrum. IGS partners with government and commercial clients to tackle the most challenging healthcare information technology issues including large scale implementations, business informatics, analytics, and electronic health record support.

IGS is currently recruiting for a Help Desk Engineer to support our work with the National Cancer Institute (NCI).

Assignment of Work and Travel:

This is a remote access assignment. Candidate will work remotely daily and will remotely access NCI systems and therein use approved NCI provided communications systems. Travel is not required; however, the candidate may be required to attend onsite client meetings as requested.

Responsibilities and Duties (Included but not limited to):

• Provide end-user support for NCI developed analytical applications residing on the NCI infrastructure monitoring the performance of the computing environment and recommending enhancements and upgrades as required
• Analytical applications may include data analysis tools and environments
• Provide maintenance and continuous operations support of information systems and technical support services
• Support the development, implementation and use of information systems that support the end users
• Work with the Software Developers to trouble shoot issues with NCI Applications 
• Renewing licenses for all software installed on the infrastructure
• Monitoring, auditing, and policy enforcement of physical, network, and user-level security of the system and resources
• Regular maintenance procedures that impact the use of the resource during nights or weekends
• Ensure monitoring and maintenance of servers
• Ensure patching and configuration management of servers
• Provide development of standard operating procedures and maintain service level agreements

• BS in Computer Science, Software Engineering, or similar discipline with a minimum of 4 years of experience that includes knowledge of various PC and Mac operating systems, experience with networking, and with providing help desk support to end-users of the analytical tools and systems 
• Must have positive customer service attitude
• Excellent written and communication skills
• Ability to obtain and maintain a HHS Public Trust 

Preferred Qualifications and Core Competencies:

• Current HHS Public Trust
• Experience working on federal government contracts, preferably centered around research, grants, or health informatics

Benefits:

Initiate Government Solutions offers competitive compensation and a strong benefits package including comprehensive medical, dental and vision care, matching 401K, paid time off, flexible spending accounts, life insurance, disability coverage, and other benefits that help provide financial protection for you and your family.

Initiate Government Solutions participates in the Electronic Employment Verification Program.

Initiate Government Solutions is an equal opportunity employer. Our company policy is to provide equal opportunity in all areas of employment practice without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, citizenship, or disability.