Job Title: Customer Service Representative 

Department: Group Sales

Position Type: Seasonal

Reports To: Regional Director of Sales

Date: April 18th, 2025

Basic Function:

Cowabunga Bay is seeking enthusiastic and friendly individuals to join our team as Customer Service Representatives! As the first point of contact for our guests, you’ll play a vital role in creating unforgettable experiences by delivering top-notch service with a positive attitude. Whether answering questions, resolving concerns, or providing park information, you’ll help make every visit safe, smooth, and full of fun!

Essential Duties & Responsibilities:

• Greet guests with a warm, friendly attitude and create a welcoming environment
• Provide accurate park information, including attractions, hours, ticketing, and events
• Resolve guest concerns or complaints efficiently and professionally
• Assist with lost & found, guest feedback, and incident reporting procedures
• Support ticketing operations, including online and onsite purchases or reprints
• Handle cash, credit card, and voucher transactions with accuracy when assigned
• Collaborate with other departments to ensure guest satisfaction
• Uphold Cowabunga Bay’s safety, appearance, and customer service standards

Requirements

• Minimum age: 17 years
• Excellent communication and interpersonal skills
• Friendly, patient, and able to handle guest concerns calmly under pressure
• Ability to stand for extended periods and work outdoors in varying weather
• Available to work flexible hours, including weekends and holidays
• Previous customer service or theme park experience is a plus, but not required