The Quality Assurance Supervisor is responsible for scheduling, training, and educating quality 

assurance staff. This position also reports, documents, inspects bulk or final packed product, 

records data in the quality assurance program, and informs operational personnel of internal 

commodity/customer specifications while providing guidance and support to team members to ensure 

quality standards meet expectations. The role is essential to support organizational goals and 

model best practices, guided by our values of Excellence, Accountability, Transparency and 

Stewardship (EATS).

•  Acts as point of contact and leads in the absence of the Manager or Director when 

required.

•  Refines, updates, and maintains electronic data collection storage for quality assurance 

team.

•  Determines root cause analysis, reviews data, provides recommendations and implements corrective 

action.

•  Coordinates team assignments, calibration, and training for grading standards.

•  Assists in analyzing, reviewing, and providing feedback to sales/customer inquiries pertaining 

to quality of product including but not limited to rejection claims appeal or review.

•  Ensures team members are performing and documenting calibration of equipment in a consistent 

manner.

•  Ensures daily reporting of collected data is analyzed and information is accurate.

•  Interprets and implements ACO, USDA, and customer guidelines or specifications at the field 

level.

•  Assists or develops Standard Operating Procedures (SOP’s) as required.

•  Reviews and/or approves inspector’s payroll hours or time off requests.

•  Enforces and instructs safety and food safety regulations as well as company policies.

•  Reports any unsafe act or processes to supervisor or management.

•  Supports team members in their respective departments (HR, Food Safety, Quality Assurance, 

Safety, & Information Technology) as needed.

•  Performs other duties as assigned.

Supervisory Responsibilities:

•  Recruits, interviews, hires, and trains new staff.

•  Oversees the daily workflow of the department.

•  Provides constructive and timely performance evaluations.

•  Handles discipline and termination of employees in accordance with company policy.

•  Ensures timecards are reviewed and approved properly.

•  Partners with safety to promote a positive safety culture.