The Quality Control & Technical Services (QC/TS) Manager owns the look, performance, and long-term integrity of every finished floor we install. You will set quality standards, solve complex technical issues, and coach teams to maximize safety, productivity, and profitability throughout a project’s life cycle from pre-construction reviews to warranty close-out. 

Key Responsibilities (per phase)

Pre-Project 

• Attend project orientation meetings; scrutinize drawings, specs, and submittals for compatibility and constructability. 

• Advise the Project Administrator on building a technically sound submittal package. 

• Establish production benchmarks and recommend the most qualified installers for each job. 

• Lead initial site walkthroughs on projects or those with non-standard materials/methods. 

• Spot-check field measurements to prevent take-off errors. 

During Project 

• Visit significant or complex projects at least weekly to verify workmanship, safety, and productivity. 

• Compare actual vs. planned production rates; work with Project Managers (PMs) to recover slippage. 

• Track waste factors and issue corrective guidance. 

• Diagnose substrate issues and coordinate solutions with field supervisors. 

• Write clear technical reports when issues arise and liaise with manufacturers on material defects. 

• Confirm daily reports and documentation are complete. 

Post-Project 

• Lead warranty investigations, schedule 3rd-party inspections, and determine responsibility. 

• Craft win–win resolutions for clients while protecting company interests. 

• Evaluate installer and subcontractor performance for continuous improvement. 

General / Leadership 

• Develop, maintain, and enforce Allstate Floors’ quality standards. 

• Serve as the primary technical resource for PMs and field supervisors. 

• Identify skill gaps; design and deliver in-house training on products, materials, and installation methods. 

• Collaborate with PMs to appraise field-supervisor performance. 

• Perform other duties reasonably aligned with the role’s purpose. 

Required Qualifications 

• 7+ years’ experience in commercial flooring, tile, or a closely related construction trade, with at least 3 years in quality control, field management, or technical services capacity. 
• Expert knowledge of flooring materials, installation methods, and substrate preparation. 
• Proven ability to read/interpret construction drawings, specs, and submittals. 
• Strong diagnostic and problem-solving skills; able to effectively write concise technical reports. 
• Demonstrated leadership coaching field crews, enforcing safety, and driving productivity. 
• Proficiency with construction tech (Fieldwire or similar), MS Office, and digital documentation. 
• Valid driver’s license and willingness to travel daily/weekly to job sites. 

Preferred 

• Certifications such as CFI, ACT, ICRI, or manufacturer installation credentials. 
• Experience working with large-scale hospitality, healthcare, or gaming facilities. 
• OSHA 30-Hour and First-Aid/CPR credentials. 

Physical & Travel Requirements 

• Routine on-site presence (indoor/outdoor) with walking, standing, climbing ladders, and occasional lifting up to 50 lbs. 
• Travel throughout Maryland, DC, and Northern VA 

What We Offer 

• Competitive salary with performance bonuses. 
• 401(k) with company match, health/dental/vision insurance, and paid time off. 
• Professional development access to manufacturer certifications and leadership training. 
• An entrepreneurial culture where your expertise shapes how we build.