About the Company

William S. Hein & Co., Inc. is a global leader in legal publishing, serving over 3,500 institutions across 150+ countries. Our flagship product, HeinOnline, is the largest image-based legal research database worldwide, hosting 100+ databases and 230+ million pages of content. We simplify and innovate legal research, empowering professionals and researchers through cutting-edge technology and a user-focused approach.

Why Join Us?

At Hein, we don’t just work; we thrive. Here’s what sets us apart:

Compensation & Financial Benefits

• Average 12–15% yearly employer contribution to your 401K/profit sharing plan – no employee contribution required, better than 99% of companies nationwide
• Competitive salaries with opportunities for performance-based increases

Health & Wellness Benefits

• Comprehensive health coverage (up to 100% paid)
• In-house chef offering breakfast, lunch, and dinner-to-go
• Flexibility to work from home as needed to support your personal and professional well-being
• Quiet room equipped with massage chairs for relaxation and recharge
• Convenient access to scenic walking trails for outdoor breaks
• Complimentary access to on-site gym featuring a Peloton and sauna
• On-site resources for mental health support, nutrition counseling, and legal assistance

Professional Growth

• Access to professional development programs, workshops, and mentoring
• Opportunities to take on impactful projects that elevate your skills and career
• Average company tenure is 15 years

Tech-Forward Environment

Join a team at the forefront of innovation, leveraging AI, advanced search algorithms, and data-driven development to transform research and simplify complex problems. 

Company Culture & Perks

• Employee-driven initiatives like DE&I committees and events
• Collaborative and innovative work environment powered by tools like Basecamp
• A culture that values ideas, collaboration, and curiosity

Your Role

Schedule: Monday – Friday 

• Full-time position
• Working time will be during our general business hours
• In-person

Summary of Responsibilities:

• Assist in implementing and maintaining IT security measures, including firewalls, intrusion detection, antivirus, encryption, and endpoint protection tools. 
• Monitor and respond to security alerts, investigate incidents, and support root cause analysis and postmortem processes.
• Support security infrastructure updates, patch management, and compliance with internal policies and industry standards. 
• Conduct daily system health checks and resolve issues using tools such as Veeam, Arctic Wolf, Datto RMM, and WatchGuard EPDR. 
• Facilitate security awareness training and phishing simulations. 
• Assist in vendor collaboration with MSSP (Arctic Wolf) and MSP (PCA Technology Group). 
• Participate in backup and disaster recovery planning and execution. 
• Support the maintenance and performance of network, server, and endpoint infrastructure, including Microsoft 365, Windows, Linux, and SAN environments. 
• Assist in system and network projects, help desk support, and end-user training. 
• Review and document changes to Active Directory, system configurations, and network diagrams. 
• Maintain accurate system documentation, change logs, and follow through on project tasks. 
• Collaborate with the Senior Network & Systems Manager on initiatives and ongoing operations. Collaborate with cross-functional teams to deliver impactful solutions.
• Bring your creativity to optimize and enhance our product offerings.

What You Bring

We’re looking for candidates with the following skills, abilities, and interests:

• A passion for solving complex problems using technology
• Strong communication and collaboration skills
• Comfortable working in a fast-paced environment
• A drive to constantly learn new things

Education & Experience

• Associate's degree or current pursuit of a Bachelor’s degree in Information Technology or a related field 
• 1+ years working in an Enterprise Linux infrastructure
• Basic experience with visualization and storage infrastructure
• Exposure to security concepts, tools, and implementing best practices
• Knowledge of PowerShell and Bash scripting

Work Authorization 

We welcome applications from candidates who are legally authorized to work in the United States. This includes individuals on OPT (Optional Practical Training) status. H-1B visa sponsorship is available exclusively for candidates currently on OPT.

Diversity and Inclusion

At William S. Hein & Co., Inc., we believe that diversity is what makes us stronger—in the workplace, and in the world. So, our mission is simple: to create an inclusive space where everyone feels valued and has an equal opportunity to succeed. If you have skills, passion, and a desire to make a difference, we want you on our team. 

Additionally, we understand that each person has unique needs, so let us know how we can best support you during the interview process and beyond. We are committed to ensuring that each member of our team has an equal opportunity to thrive within our organization.