Front Desk Agent/ Day Auditor
Job Type
Part-time
Description

  

The Day Shift Auditor provides attentive, courteous service to all guests prior to arrival and throughout their stay, maximizing suite revenue and occupancy. Responsibilities include completing a detailed audit process, handling reservations and inquiries, and reporting any discrepancies to management. This is a part-time (every other weekend scheduled for 7am-3pm).Must be available for an initial 1-2 weeks of mandatory training during weekdays (Monday through Friday).

Requirements
  • Greet and assist all guests with a friendly and professional demeanor.
  • Complete Audit Checklist.
  • Demonstrate knowledge of the Lodge Emergency Procedures.
  • Fully understand and be able to operate all relevant aspects of the front desk computer system.
  • Ensure prompt delivery of packages, mail, and messages as needed to guests.
  • Set up and manage breakfast program, as well as other front office operations.
  • Be familiar with and follow emergency procedures to ensure guest safety.

Physical & Mental Requirements:

  • Light work: Lifting up to 20 pounds occasionally.
  • Must be effective in handling stressful and high-pressure situations.
  • Excellent problem-solving skills and ability to respond to guest needs efficiently.

Additional Requirements:

  •  This is a part-time (every other weekend scheduled for 7am-3pm) 
  • Must attend mandatory training and Orientation. 

Education & Experience:

  • High School diploma or equivalent.
  • Excellent  organization and time management skills.
  • Ability to communicate clearly and effectively.
  • Knowledge of Microsoft Office Suite, Internet, and Property Management Systems.
  • Proven experience as a night auditor or in a similar role, preferably in the hospitality industry.
Salary Description
Hourly $19.98 + SCA Health & Wellness $4.93