Weaver’s Way Co-Op Job Description

Position: Deli/Sandwich Staff  

Reports to: Deli Manager or Supervisor

PURPOSE

To provide excellent customer service while maintaining well-stocked displays, fulfilling meat orders, sandwich making, kitchen prep work, and keep a neat and clean work environment.

RESPONSIBILITIES

Member/Shopper Service

• Greet shoppers in a friendly manner
• Treat shoppers fairly, consistently, and with respect
• Respond quickly and courteously to all requests and complaints from shoppers and work to ensure that all members feel satisfied after any interactions
• Become familiar with co-op policies and products in order to answer shopper questions; refer unresolved questions to the manager on duty or other appropriate staff member
• Assist customers with placing or picking up special and pre-orders
• Check in cooperators beginning work shifts
• Prepare work in anticipation of cooperators arriving for a work shift
• Set up, assist, and supervise cooperators in a friendly manner and for effectiveness and efficiency
• Inform the manager on duty in a timely manner regarding cooperator no-shows
• Take the initiative to increase your knowledge about the products offered in this department

Product Responsibility

• Store, price, rotate, and attractively display and discount products according to departmental  procedures
• Ensure that product labels are accurate, complete, and current
• Oversee back stock in the walk-in box and other areas for proper rotation, storage, and timeliness of display
• Maintain department signs and ensure legibility and accuracy
• Order products as assigned by the deli manager

Receiving Deliveries

• Check deliveries against invoices/packing slips to insure accuracy
• Promptly and properly store all orders received

Plant and Equipment/Safety

• Use safe practices while using slicers, knives, and other equipment
• Maintain all work and display areas in sanitary, orderly condition, meeting health department standards
• Maintain back stock and supply storage areas for cleanliness and orderliness
• Check equipment to assure safe and proper operation and report maintenance needs to the manager on duty

Sandwich Clerk Duties

• At least 1-year of experience making sandwiches to order.
• At least 1-year of experience in a mass production/high volume kitchen.
• Excellent knife skills.
• Cooking knowledge is a plus.

Other Duties

• Observe all Weavers Way policies and procedures
• Participate in periodic store inventory counts 
• Attend departmental and all-staff meetings as scheduled
• Perform other duties as assigned by the manager on duty, department manager, or general manager

Schedule

• 35+ hour per week Open Availability (opening/closing and mid shifts)

QUALIFICATIONS

• Commitment to the mission and goals of Weavers Way Co-operative Association
• Ability to work well in a team setting
• Good communications skills with supervisors, coworkers, and members
• Ability to courteously and efficiently serve members
• Ability to supervise cooperators
• Ability to multi-task, set priorities, and remain calm under stress
• Ability to work independently and exercise independent judgment when necessary
• Ability to follow through on commitments
• Knowledge of products retailed through this department, with emphasis on cheeses, baked goods, natural and gourmet foods
• Ability to use a deli slicer, knives and other tools and equipment safely
• Ability to maintain clean work and display areas in accordance with food hygiene standards
• Ability to lift 50 pounds
• Be or become upon hiring a member in good standing of Weavers Way Co-op