Day in The Life

• Support the sales team, with a “can do” attitude in reaching or exceeding monthly goals.  
• A minimum of 25 outbound calls per day. 
• Carrier sourcing and procurement, negotiate rates and track shipments.  
• Establish and maintain carrier relationships to leverage the freight spend.
• Monitor on time service standards for carriers and provide accurate and timely reporting of issues.  
• Emergency contact person for after hours. (It is a rotation)  
• The above responsibilities and additional duties may vary as assigned.  

Education/Work Experience

• High School Diploma or GED preferred.
• 1-year customer service experience.
• Logistics experience is a plus.

Knowledge, Skills and Abilities 

• Self-Starter and highly motivated.  
• Ability to multi-task.
• Attentive to detail and deadlines. 
• Can work independently or with a team.
• Organized in a fast-paced work environment.  
• Strong PC, phone skills and excellent customer service skills.

Accountabilities

Cover load with reliable carriers * Carrier development of a regular carrier base * Continued Education 

Core Values Expectations

• OWN IT – Take Accountability – Do Whatever It Takes – Stay Focused – Be Humble
• HUSTLE – Be Enthusiastic – Be Tenacious – Work Smart
• DO WHAT’S RIGHT – Show Integrity – Be Respectful – Do What You Say
• NEVER QUIT LEARNING – Be Curious – Collaborate – Embrace Coaching 

Physical Expectations 

• Sedentary work – sit or stand at a desk, use a computer and a phone for most of the day.
• Repetitive motion – type on a computer, write or dial on a phone.
• Hearing – be able to receive detailed information through oral communication.
• Talking – expressing or exchanging ideas by speaking when necessary.
• Visual – be able to see a computer screen, read reports and/or information.
• Pushing, pulling and/or lifting objects 25lbs or less.

Environment Conditions 

• Work indoors in an office environment.  
• Open work areas.
• Fun and playful environment.  
• Music playing – for all to hear.  
• Travel as business needs.