POSITION SUMMARY: 

Performs various clerical duties for office manager, or providers including: answering 

telephones, taking messages, scheduling appointments, copying, and creating/scanning charts. 

Responsible for data entry and patient account follow up, as well as monthly reports.

DUTIES AND RESPONSIBILTIES

· Answer and screens high volume telephone calls in a courteous manner, and record 

messages for providers and other personnel. 

· Schedule patient appointments and procedures according to established policies and 

· procedures. 

· Check-in patients upon arrival at the office as well as check-out upon departure. 

· Obtain accurate information from patients and ensure all registration forms are complete.

· Collect patient and insurance payments and reconcile charges on a daily basis.

· Verify account balances and refunds for accuracy. Provide information to patients 

regarding unpaid balances. 

· File records in appropriate sections of patient charts in EMR. 

· Prepare patient charts in advance and scan documents into charts in EMR.

· Transcribe letters and create forms as needed.

· Maintain files and records in a confidential manner. 

· Maintain organization and efficiency of front office, including office supply inventory. 

· Maintain patient confidentiality.

· Perform other related duties as directed or assigned

QUALIFICATIONS/ REQUIREMENTS  

· High school diploma or GED. 

· Minimum of 2 years of experience in a medical office, front office or scheduling experience.

REQUIREMENTS FOR LEVEL I STATUS:

· Entry level (1-4 years’ experience) and/or meet the basic requirements of the job with the 

need for additional supervision

· Excess of 4 years’ experience if meeting only the basic requirements of the job with need for additional supervision

PERFORMANCE REQUIREMENTS

· Knowledge of clinic policies and procedures. 

· Knowledge of computer programs and applications.

· Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and 

make changes accurately.

· Skill in operating office equipment 

· Skill in handling paperwork/filing adequately. 

· Skill in handling incoming phone calls and triaging appropriately. 

· Skill in written and verbal communication.

· Ability to learn/use other computer programs including Microsoft® Excel, e-mail, 

Internet, and Microsoft® PowerPoint. 

· Ability to sort and file materials correctly by alphabetic or numeric systems.

· Ability to flexibly respond to changing demands. 

· Ability to organize and prioritize tasks effectively.