Job Title: Server Lead / Server / Cashier

Location: Imperial Go

Job Summary:
We are seeking a dependable and experienced Server Lead / Manager to oversee the serving staff and ensure excellent customer service throughout the dining experience. This role involves both hands-on serving and leadership responsibilities to maintain smooth operations and high guest satisfaction.

Key Responsibilities:

• Lead, train, and supervise servers to provide outstanding service
• Assign daily tasks and manage server schedules to ensure adequate floor coverage
• Monitor service quality and guest satisfaction, promptly addressing any issues or complaints
• Take and process food and beverage orders accurately and efficiently
• Support servers on the floor by assisting with guest needs and resolving problems
• Handle cash, tabs, and payments according to company policies
• Coordinate closely with kitchen and management teams to ensure seamless service flow
• Promote menu items and specials to guests to increase sales
• Maintain a clean, organized, and safe dining environment adhering to health and safety standards
• Conduct team meetings and provide ongoing coaching and feedback to improve staff performance
• Assist with inventory tracking for serving supplies and communicate needs to management

Qualifications:

• Previous experience as a server, with leadership or supervisory experience preferred
• Strong communication, interpersonal, and organizational skills
• Ability to motivate and manage a team in a fast-paced environment
• Proficiency with POS systems and cash handling procedures
• Excellent problem-solving skills and attention to detail
• Availability to work flexible hours including nights, weekends, and holidays
• Must be at least [insert age] years old (per local laws)

Physical Requirements:

• Ability to stand and walk for extended periods
• Ability to carry trays and plates as needed