About Us

Care Solace is a fast-growing tech company on a mission to connect residents with mental healthcare, social service resources and providers in their communities. We are mission-driven, agile, and passionate about solving real-world problems with innovative solutions.

Job Purpose

We are hiring an Account Executive to serve as the primary point of contact for a portfolio of municipality clients. This role focuses on post-sale relationship management and renewal responsibilities. You will act as a trusted advisor, helping clients realize the full value of our platform while identifying opportunities for growth and deeper engagement.

Duties & Responsibilities

• Conduct the ethnography of the municipality documenting all components of the commercial and social ecosystem.
• Provide the ethnography to the marketing and provider teams to ensure that all stakeholders and potential platform users are included in the network and in the communications.. 
• Own and nurture long-term relationships with all entities and key stakeholders in the municipality ecosystem 
• Serve as the primary municipality contact post-sale.
• Drive utilization in the municipality 
• Prepare the monthly, quarterly and annual  business reviews and deliver the business reviews at City Council meetings
• Share best practices across municipalities
• Attend community activities as the Care Solace representative. 
• Track customer health using CRM and customer success tools (e.g., HubSpot, Gainsight, ChurnZero) and provide regular reporting on account status.

Measurements of Success

• Breadth and depth of relationships in the municipality
• Utilization
• Business review analysis - usage, trends, insights
• Renewal of agreement
• Testimonials, case studies

Qualifications

• 10 years of experience in account management
• Experience working with public sector clients, particularly municipalities.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to navigate government organizations and influence multiple stakeholders.
• Familiarity with government contracting and budgeting processes.
• Comfortable working independently and cross-functionally in a fast-paced startup environment.

Preferred

• Prior experience in local government
• Understanding of procurement cycles and public funding mechanisms.
• Background in public administration, or social impact work is a plus.