FirstLine Schools: DIRECTOR OF HUMAN RESOURCES
About FirstLine Schools
In 1998, FirstLine Schools started the first charter school in New Orleans. FirstLine now operates five PreK-8th grade schools. Our mission is to create and inspire great open admissions public schools in New Orleans.
Our faculty is a diverse and talented group dedicated to our students’ success and to their own growth as teachers. Our schools are led by leaders who hold themselves accountable for student achievement and teacher development.
The Director of Human Resources is directly responsible for the overall administration, coordination and evaluation of an effective and efficient human resources team at FirstLine schools. Supports, leads, and manages an HR team who exhibits the FirstLine values and is committed to providing efficient and effective services so that employees can be their best.
- Develops, implements, reviews, and refines the network process for general and compliance based onboarding of new employees;
- Develops, implements, reviews, and refines the background check process for employees, sub-consultants, contractors, and volunteers;
- Ensures quality control and compliance;
- Supports HR team to ensure there are robust processes for tracking new hires;
- Ensures collaboration between HR and other departments for the departmental and/or job specific onboarding of new employees;
- Reviews and approves background checks and communicates with outside entities on background data provided, as needed;
- Collaborates with the Talent team to ensure a smooth transition for new employees.
- Answers employee HR questions and follows up on complex issues or questions;
- Continuously evaluates, reviews, and approves HR vendors and respective services;
- Collaborates and consults with Talent team to support promotions and role changes including but not limited to determining appropriate compensation and creating corresponding offer letters for employees;
- Manages the Workers Compensation, FMLA, STD, COBRA, and LTD processes including but not limited to making determination of leave eligibility and ensuring proper communication, working with HR Team and Payroll to ensure employee receipt of accurate information, and managing the requirements of the Affordable Care Act to ensure compliance;
- Provides guidance to benefit carriers, Payroll, and HR team to ensure appropriate procedures;
- Oversees benefits administration system to ensure additions, changes and cancellations are all processed;
- Leads the implementation of Open Enrollment processes from planning to execution to ensure great service and error-free execution;
- Continually improves organizations’ understanding of and communication regarding benefit plans and wellness initiatives;
- Provides solutions for employees about certification requirements for instructional and non-instructional employees;
- Analyzes and interprets applicable State laws based on various employee situations;
- Manages wellness programming and budget;
- Approves employee changes such as demographic information and ensures efficient communication of applicable changes to all departments that need to be informed; and
- Serves as back-up support to HR Manager as needed.
Employee Files and Records
- Develops, implements, reviews, and refines employee file policies and ensures utilization of proper filing system;
- Oversees the execution of consistent complete personnel files including periodic audits;
- Conducts quarterly internal file, employee, benefit, and system audits;
- Proactively seeks information about legal requirements and provides guidance to the HR team based on the requirements;
- Works with the Data and Compliance teams to provide HR data for state reporting;
- Recommends system improvements and collaborates with the HR team to improve current systems;
- Stays current on and ensure adherence to the Record Retention Policy;
- Collaborates with the HR team to improve work processes and systems;
- Maintains staff information such as demographics, salary data, etc in the Human Resource Information System;
- Prepares presentations on HR data; and
- Serves as Title IX manager at FirstLine Schools.
- Along with the HR Manager, updates and approves all changes to the HR internal online portal;
- Works with benefit vendors to ensure benefit systems are working and being best utilized; and
- Collaborates with TM/HR/Payroll teams to improve systems and information management.
Department Operations, Strategy and Policy
- Provides support for document development, archive development, long term planning, and continual improvement of department
- Trains and provides training to HR/Talent staff for learning and professional development.
- In collaboration with the Director of Talent, oversees yearly compensation analysis
- Develop tools and guidance in order to limit legal liability in all employment practices
- Ensures FirstLine policies are up-to-date, continuously reviewed, and that staff are well educated regarding these policies.
- In collaboration with the Communications team, ensures proper communication about benefits and other HR-related information.
- Works with the COO to develop processes to ensure business continuity and adequate staffing
- Leads succession planning for the organization and the identification of internal candidates
- Manages employee relations and gives counsel to managers on how to resolve employee situations with empathy (after hours phone calls and early mornings can be expected);
- With Chief Talent Officer, lead and manage performance evaluations process and talent appraisal at the central network office;
- Oversee, and on many occasions lead, investigations into staff concerns and complaints;
- Advise supervisors/managers on progressive disciplinary action and/or individual action plan (IAP) drafting to ensure fairness and appropriate application for employee infractions;
- Review disciplinary and action plan trends to inform quality improvement assessment and plans for managers and supervisors; and
- Prepare HR related summary documents and reports for Leadership and Board presentations.
- Communicates with appropriate departments of separation;
- Manages the involuntary separation process;
- Approves exit paperwork; and
- Other duties as assigned.
Education & Experience:
- Bachelor’s degree, master’s preferred; HR Certification preferred.
- Minimum five (5) years of Human Resources experience in an office setting required
- Minimum two (2) years supervisory/people management experience required
- Knowledge in HR Law, state law, ACA, and other compliance
- Demonstrated success in managing stakeholders and working on a team
- High-level of proficiency with information technology, including excel and database software
- Experience with collecting, manipulating and analyzing data to create reports and presentations
- Experience with HR and benefits systems
- Experience supporting new to the workforce and entry level employees through Executive level leaders
- Highly organized and detail-oriented
- Excellent communication and interpersonal skills
- Ability to represent the organization to a variety of audiences
- Project management experience
- Strategic planning experience
Required Qualities & Characteristics:
- Believe in every student’s ability to achieve in a rigorous college or career prep curriculum
- Achieve results based on agreed-upon expectations
- Take personal responsibility
- Highly detail-oriented
- Collaborate effectively with a range of stakeholders
- Share a commitment to creating great schools in New Orleans
- Strong written and verbal communication skills
- Model the FirstLine commitments
- Strong commitment to building an inclusive environment by actively promoting diversity, equity, and inclusion in all aspects of the work.
While performing the duties of this job, the employee may be required to sit, walk, stand, talk, and hear
Light lifting of equipment may be required (up to 20 lbs.)
Director of Human Resources reports to: Chief Talent Officer
Salary is competitive and commensurate with experience. FirstLine Schools offers a comprehensive benefits package with a generous 403b plan.
FirstLine Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.