. Partner with clients to develop individualized service plans based on client-identified goals.

· Coordinate and advocate for access to mental health, substance use, physical health, financial, and other community resources.

· Provide support in the community and in client homes, utilizing clinical knowledge and sound judgment.

· Participate in case reviews and planning to ensure quality and stability of client services.

· Support client access to housing, including landlord relations, lease retention, and financial assistance.

· Assist clients with benefit applications, budgeting, and payee agency coordination.

· Promote family well-being through school, recreation, and healthcare connections.

· Provide medication support as required by the program.

· Maintain documentation in accordance with funder and agency standards.

Note: This job description may not cover all job duties and is subject to change without notice. Job

duties, responsibilities, and/or activities may change at any time with or without notice.

Qualifications

Education & Experience

• High School Diploma or equivalent and 4-6 years of human services experience, OR

• Associate degree and 2-4 years of experience, OR

• Bachelor’s degree in human services and 1-3 years of experience.

Licenses/Certifications

 · Valid NYS driver’s license in good standing and access to a personal vehicle for work-related tasks.

 Skills & Abilities

 · Knowledge and experience supporting culturally diverse individuals with psychiatric or chemical dependency concerns. 

· Skills in counseling, crisis assessment and intervention, communication, and client monitoring. 

· Proficiency in Microsoft Word, basic computer literacy, and database usage.

Alignment with East House Values 

· Humanistic, Collaborative, Optimistic, Progressive, Integrity.

 · Represents the organization professionally and aligns with its mission 

· Performs work with integrity and in compliance with established processes, procedures, and regulations.

 Accountability 

· Takes responsibility for all work activities and personal actions. 

· Follows through on commitments; implements decisions that have been agreed upon.

 · Maintains confidentiality with sensitive information.

 · Acknowledges and learns from mistakes without blaming others. 

· Recognizes the impact of one’s behavior on others. 

Commitment to Diversity, Equity, Inclusion & Belonging

 · Values and embraces differences, backgrounds, experiences, and opinions of individuals and groups. 

· Promotes an environment where everyone feels respected and included.

Working Conditions/Work Environment

• Traditional office or household environment with occasional evening or weekend hours. •

Frequent travel and client transport required.

Physical Demands

• Requires sitting, handling paperwork, using a computer, and effective verbal/written

communication.

• Occasional lifting (up to 30 lbs.), walking, standing, stair climbing, and travel.

• Visual and auditory acuity for normal office tasks.

EEO Statement

East House encourages diversity in the workplace; we are an Equal Opportunity Employer.

Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability