Summary: The Customer Service Representative supports customers along with the plant manager, supervisors, and district sales managers to assure the highest level of customer satisfaction. 

Essential Duties and Responsibilities:

· Utilize the Infor configurator and D365 software for printing paperwork, picking tickets, and sales receipts

· Enter data and import quotes into the computer system

· Generate BOLs using RedWood and contacts carriers to schedule pick-ups

· Confirm order status, shipments, and delivery dates and times to customers 

· Contact accounts and build relationships with customers

· Coordinate customer files

· Answer incoming phone calls 

· Assist other departments on an as-needed basis

Qualifications:

· High school diploma required

· One year of office experience, preferred

· Knowledge of window and grilles, preferred

· Customer service experience, preferred  

· Have effective and positive communication and interpersonal skills 

· Ability to maintain organization in a quickly changing environment 

· Demonstrate high levels of reliability 

· Ability to multitask and prioritize responsibilities 

Benefits: At The Bay Family of Companies, we believe in taking care of our employees. We offer a comprehensive and competitive benefits package designed to support the health and well-being of our employees & their families. 

• Health benefits to include medical, dental and vision insurance. A wellness program with incentives. 
• Financial security with a 401(k) with a generous company match, a Health Savings Account option, and life & disability insurance for unexpected events. 
• Work-Life balance supported by a generous amount of paid time off and holidays to recharge.
• Additional perks include employee discounts, company events and recognition programs.

***This employment advertisement is not applicable to individuals who reside in the states of California or Colorado.***