JOB SUMMARY

The Technical Representative serves as a critical link between the field and internal operations, providing hands-on expertise in cabinet installation quality, service resolution, product knowledge, and jobsite support. This role ensures that our cabinet products are delivered, installed, and serviced according to the highest standards, while also acting as a technical liaison to customers, builders, and internal teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Conduct jobsite visits to inspect cabinet installations, address service issues, and ensure adherence to specifications and quality standards.
• Collaborate with installation teams and builders to resolve technical issues on-site quickly and professionally.
• Perform minor cabinet adjustments, punch-out items, or warranty work when necessary.
• Provide technical guidance to internal staff, customers, and subcontractors regarding product specifications, installation procedures, and warranty standards.
• Document and report field issues, product defects, and recurring challenges to operations and procurement teams for improvement opportunities.
• Coordinate with the scheduler, service coordinator, and installation manager to ensure timely and efficient resolution of field concerns.
• Assist in jobsite readiness evaluations and pre-construction meetings when necessary.
• Maintain up-to-date knowledge of product changes, construction methods, and builder preferences.

• None

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2+ years of experience in cabinet installation, service, or technical field support in the construction or homebuilding industry.
• Strong problem-solving skills and mechanical aptitude.
• Excellent communication and customer service skills.
• Ability to read and interpret construction plans and cabinet layouts.
• Must be highly organized, self-motivated, and able to manage multiple jobsite priorities.
• Valid driver’s license and reliable transportation; company vehicle may be provided.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 50 pounds; to see well enough to discern differences in quality of documents and files.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• Jobsite and Warehouse environments
• May be hot or cold depending on weather conditions
• May have to meet tight deadlines

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Disability Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances. 

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need accommodation, please email Accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.