Palomar Specialty is seeking an Application Support Specialist to provide in house support for our web based producer portal and policy issuance system as part of Palomar Specialty’s Technical Operations Group. This role requires a highly responsive, productive, customer service driven professional. This position is responsible for providing technical assistance and training to the business. The Application Support role works collaboratively with IT and business units to troubleshoot and resolve execute and validate test cases based upon system requirements.
For more information about our company, visit us at www.palomarspecialty.com. No phone calls or agency solicitation please. Palomar is an Equal Opportunity Employer.
- Provide support resolution via ticketing system, email, phone and other electronic medium.
- Provide level 1 and 2 support for all assigned software applications including but not limited to the PASS platform.
- Take ownership of customer requests by meeting or exceeding all service level agreements, prioritizing as needed and escalating appropriately in a timely fashion.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Analyze and troubleshoot complex software issues
- Isolate, replicate, and report production defects to the development teams
- Maintain an internal solution knowledge base
- Interacting with Business SMEs, BA and Development Teams as required.
- Provide training to clients in the use of PASS system
- Initiative readily; Undertakes self-development increased ownership of tasks at hand; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed
- Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention
- Creative solving of technical problems
- Ability to focus on deadlines and deliverables