Position: Mt. Airy Store Manager

Status: Salary, Exempt, At-Will

Rate: VII

Reports to: Operations Director

Purpose

The Store Manager leads all aspects of store operations to achieve Weavers Way Co-op’s goals for sales, margins, labor efficiency, and customer satisfaction. As a member of the Leadership Team, the Store Manager works collaboratively to support and advance the co-op’s “Ends” policies.

Key Responsibilities

Sales Floor Leadership

• Maintain a consistent management presence on the sales floor, covering department managers as needed.
• Ensure all team members complete customer service training and deliver friendly, prompt assistance.
• Oversee promotional programs, merchandising layouts, and demo schedules to drive sales and enhance the shopping experience.

Planning & Merchandising

• Collaborate with Assistant Manager, department managers, and Retail Department to design floor plans that balance aesthetics, sales volume, and stocking efficiency.
• Participate in quarterly inventories and lead corrective action on shrink or stock discrepancies.
• Support the development of the Annual Business Plan and department-level operating and capital budgets.

Staff Supervision & Development

• Recruit, train, schedule, and motivate department managers, Assistant Store Manager, and support staff.
• Conduct regular performance reviews, ongoing coaching, and corrective counseling following Weavers Way personnel policies.
• Coordinate cross-training for cashiering, floor duties, and delivery to ensure flexible coverage during peak periods.

Shift & Operational Duties

• Serve as shift manager on the front end, step in as cashier during high volumes, and perform cash reconciliation and safe counts.
• Address customer, staff, and vendor issues promptly, escalating when necessary.
• Verify that invoices, deliveries, and health-code requirements (ServSafe certification and City of Philadelphia food service permit) are managed accurately and on schedule.

Financial Oversight

• Own the full-store P&L: set departmental budget goals, track performance, and implement action plans to meet or exceed targets.
• Review monthly financial results with department leads, highlighting successes and improvement opportunities.
• Contribute to quarterly staff-planning sessions with the Assistant Store Manager and Operations Director.

Customer Service Excellence

• Champion outstanding service standards, model best practices, and empower team leaders to resolve inquiries quickly and courteously.
• Act as the escalation point for complex customer or vendor concerns, ensuring fair and consistent resolutions.

General & Leadership Duties

• Attend and actively contribute to leadership and management team meetings.
• Enforce compliance with all federal, state, and local retail regulations.
• Perform other duties as assigned by the General Manager or Operations Director.

Qualifications

Essential

• Three to five years of retail management experience, preferably in natural foods or cooperative environments.
• Demonstrated success in budgeting, profit and loss management, and strategic margin optimization
• Strong supervisory skills: hiring, training, scheduling, performance management, and conflict resolution.
• Awareness of ServSafe food safety standards and commitment to earning certification within the first year of employment, if not currently certified.
• Proficiency with spreadsheet and communication tools, including Excel and platforms such as Google Workspace.
• Reliable transportation for multi-site collaboration.
• Excellent communication skills, with the ability to provide clear direction, listen actively, and foster a collaborative team environment—while bringing a sense of humor that supports positivity and connection

Preferred

• Experience with category management and natural foods industry trends.
• Prior involvement in cooperative governance or strategic planning.
• Knowledge of retail compliance standards and inventory control systems.

Compensation & Benefits

• Salary Range: $65,000–$70,000 annually, based on experience
• Health Coverage: Medical, dental, and vision insurance, with embedded wellness benefits
• Income Protection: Paid short-term and long-term disability (STD & LTD)
• Retirement: 401(k) plan with employer match

Perks:

• 15% employee discount
• Additional discount on one freshly prepared in-house meal per day

Weavers Way Co-op is committed to cultivating an inclusive workplace where every employee feels valued and empowered. We encourage applicants of all backgrounds to apply.