Logistics & Dispatch Manager

Job Summary: The Logistics and Dispatch Manager is responsible for dispatch, and ambulance crew transport scheduling within the organization and, working under the Director or designee, ensuring operational metrics are met as well as performing certain functions pertaining to employees.

Essential Duties and Responsibilities:

  • Responsible for all aspects of dispatch and ambulance crew transport scheduling.
  • Responsible for development and adherence to department budget.
  • Ensure smooth daily operations between command staff, ambulance crews and dispatch.
  • Oversee the interview and hiring process.
  • Responsible for disciplinary procedure and policy enforcement.
  • Participate in new hire orientation and submit all required documentation.
  • Conduct meetings with command staff.
  • Handle complaint/compliments and communicate to management staff.
  • Coach and develop dispatch employees.
  • Drive continuous improvements and efficiencies in scheduling and resource utilization.
  • Conduct performance appraisals for staff.
  • Monitor payroll, OT, on-time performance and other operational metrics and costs.
  • Identify operational issues and create solutions for Director’s review.
  • All other duties as assigned.



Qualification Requirements:

  • Associates degree preferred
  • 2-5 years supervisory experience
  • Paramedic certification preferred
  • Ambulance dispatch experience strongly preferred
  • Inventory management experience preferred
  • Excellent computer skills including Microsoft Word, Outlook and Excel
  • Strong coaching and leadership skills 

Physical Demands:

The physical demands described here are the representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear.The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is exposed to computer screens using keyboard functions and other hand usage.

**The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.The duties listed above are intended only as illustrations of the various types of work that may be performed.The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

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