LendKey

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Customer Service/Loan Specialist
Cincinnati, OH • Customer Service
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Description

Loan Specialists play a crucial role in helping our customers. From delivering up-to-date information on loan applications to educating potential borrowers about our products, Loan Specialists play a crucial role in helping our customers. Loan Specialist will assist borrowers during full life cycle of the loan, from the application process through repayment. This role is a versatile one, often switching gears to assist in document verification and other projects. The Loan Specialist is a key factor in company growth and success by providing a high quality and engaging customer experience.


This role is responsible for several specific tasks:


  • Handling client inquiries and problems throughout the loan application process
  • Having in-depth knowledge of loan products and systems
  • Managing numerous individual customer accounts
  • Maintaining confidentiality and security of borrower information
  • Working with internal departments to solve issues
  • Tracking, documenting, and reporting continuous client issues, lending habits and system problems
  • Providing trustworthy, supportive and individualized customer care
  • Assisting with document verification and other projects as needed
Requirements

Culture Fit:


Strong desire to work for a mission-based organization that emphasizes the importance of providing exceptional customer service and aligned with our core values: Truthful at all times; Helpful to teammates, clients, and customers; Present, committed & engaged to their teams and work; Driven to be courageous to make an impact; and Diligent & conscientious in executing every element of work.


Requirements:


  • You work hard and enjoy a rewarding work environment
  • Excellent communication and written skills
  • You have proven customer service skills (financial experience is not required, but a definite advantage)
  • You’re team-oriented and function well in a fast-paced environment
  • You’ve got strong problem solving skills
  • The ability to multitask
  • You possess a courteous and positive attitude
  • You perform well under pressure
  • Bachelor’s Degree is great but not required
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