The Customer Support Specialist will be responsible for:
- Processing customer orders and invoices, returns and adjustments, using Enterprise business software.
- Processing of customer calls and e-mail inquiries with regards to pricing, availability, order status and other related matters.
- Set up and maintain sound and current records and files in Customer Relationship Management software and other electronic databases.
- Cultivate a professional relationship with the sales and marketing personnel of our distributors, dealers, and other trade professionals and motivate them to use and display our marketing material.
- Complete special projects as directed by management.
- Represent Schluter Systems L.P. in a professional, positive and enthusiastic manner in all matters.