AM/PM Valet Attendant

Indianapolis, IN

1. Administration

· Escort incoming guests to rooms.

· Assist guests with luggage.

· Inspect guest room to ensure that it is in order, and that supplies are adequate.

· Explain features of room such as operation of radio, television, in-room movie system, etc.

· Offer information pertaining to available hotel services, points of interest, and entertainment attractions.

· Deliver messages and run errands.

· Transport guests in hotel van within property requirements.

· Maintain the cleanliness of both interior and exterior of van.

· Maintain all mileage records on a daily basis.

· Report all trips to front desk; length of drive as well as length of time spent.

· Keep record of calls for service.

· Deliver packages, suitcases, and trunks.

· Set up sample rooms.

· Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.

2. Support

· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

· Ability to accurately report information.

· Ability to scrupulously follow all StepStone and hotel policies and procedures.

· Attend required meetings.

3. Personal Effectiveness

· Projects and assignments are completed thoroughly, professionally, and with care.

· Adjusts to high-pressure conditions and is open to change.

· Assumes responsibility for personal growth and development.

· Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

4. Communication

· Understands and communicates the StepStone Culture and core values.

· Expresses ideas and conveys information clearly, effectively, and professionally.

· Actively listens to others.

· Conveys company information, decision, or problems to appropriate parties on a timely basis.

· Works to resolve disagreements and is respectful of peers and co-workers.

EOE/M/F/V/D

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