Seasonal Customer Service Associates
Petoskey, MI Human Resources
Job Type
Full-time, Part-time
Description

American Spoon is hiring Seasonal [Holiday] customer experience associates for our inbound catalog call center.   The primary duties are taking inbound telephone orders for our impressive gift collections and direct product orders to ship our handcrafted preserves, jams, sweet toppings, and savories. We produce, take mail orders, and ship directly from Petoskey to destinations all over the United States, US  territories and Canada.


We are seeking employees that are committed to excellence, teamwork and that desire to assist us in making “holiday memories” for our customers, their families, friends and colleagues. 


Position Details:

  • Assisting American Spoon customers placing orders via the telephone for themselves or gift recipients that are packed and sent from our Warehouse
  • Support, educate and assist our customer's with the selection of products and gift choices by utilizing all of our available resources
  • Maintain a patient, friendly and professional demeaner at all times
  • Creatively and proactively problem solve when engaging with customers to resolve any questions, concerns, or issues  while demonstrating a sense of urgency in the follow up process
  •  Take on additional tasks i.e. follow up returning voice mails, prepare catalogs for mailing, customer inquiries and or data entry assignments as needed
  • Adapt to a fast pace and ever changing environment absorbing new information regarding products, order system updates and inventory availability
  •  Effectively track shipped orders and provide feedback to the customer



Requirements
  • Customer Service or sales experience a plus
  • Must have an energetic spirit, positive attitude, be genuine, professional and friendly!
  • Must be detail oriented
  • Must have exceptional oral, written, and active listening communication skills
  • Strong desire to work in a team environment 
  • Strong familiarity with Internet based software
  •  Ideal candidates will have a passion for artisan foods and a strong interest in and or knowledge of locally grown fruits. 
  • Paid training/October
  • Our call center is open 7 days a week starting November 1, 2022 from 9am-9pm until the end of 2022
  • Generous Product Discount

This position is perfect for Retirees, Teachers, College Students, or anyone looking for seasonal telephone/customer service work or  anyone between summer/autumn and ski season


We offer flexible scheduling and to work in a fun team oriented environment- Some weekend availability is preferred! 



 APPLY IMEDIATELY:

Contact Human Resources at hr@spoon.com or Jordan Miller, Customer Experience Manager, jmiller@spoon.com