Account Manager
WFH Flexible Rochester, NY Customer Service & Retention
Job Type

We are an online marketing and advertising company that does business across the country with Insurance Agents that need help with their online presence. Whether it is social media management, assistance with website start-ups, video production, etc., YPC Media sells itself to help with client wants and needs. YPC Media has been on the Rochester Chamber of Commerce’s Top Rochester Companies 9 years in a row. If you are self- motivated, charismatic, and work hard, then we may want you to be a part of our tradition of success.

In the Account Manager role, you will be tasked with:

  • Manage the entirety of a client’s contract: SEO – Setup, reviews, Complete comprehensive Customer Reviews and go over stats and results (SEO, SEM, Social Media)
  • Communicate regularly with clients
  • Potential to renew clients contracts
  • Review all aspects of an client’s marketing campaign to ensure marketing efforts are performing
  • Make necessary adjustments accordingly to ensure positive quarterly reviews
  • Handling customer service issues to the best of their abilities and triages all issues they are unable to resolve to the appropriate Sales/Account Manager
  • Must effectively collaborate with sales and operations teams to ensure client/company needs are met
  • Renew agents annually and pitch products/ services to new agents being referred to YPC Media

  • Great customer service skills
  • Good communication skills
  • Good organization skills
  • Knowledge of CRM a plus
  • Basic understanding of SEO, SEM and Social Media required
  • Knowledge of websites, especially WordPress is preferred
  • 2+ years customer service preferred
  • Sales skills a plus
  • Must be able to multi-task
  • Must be able to effectively/collaboratively work with sales staff
  • Must be willing to continue learning and improving processes and products sold to our clients

Salary Description
$43,000 + commission and bonus opportunities