Crossroads Rhode Island, the largest homeless services organization in the state, is seeking a dynamic, forward thinking individual to join our team in the role of Shelter Advocate.
The Shelter Advocate is responsible for providing trauma-informed services to survivors of domestic abuse including support, advocacy, crisis intervention, safety planning, parenting support, information, and referrals.
The successful candidate will:
- Complete on-site Domestic Violence 101 training, hotline training, and other required trainings
- Assist callers on our crisis hotline
- Assist with the daily needs of clients in our shelter
- Complete intakes of clients entering shelter
- Facilitate cooperative living, peer support, and resident participation in shelter programming
- Models and actively promotes positive, nurturing interactions between adults and children in shelter
- Communicates shelter expectations and communal living guidelines to residents as outlined in the shelter guidelines
- Provide crisis intervention as needed
- Packs client belongings as needed; cleans/sanitizes rooms after clients exit; prepares room for next client
- Adheres to agency policies and work rules, including strict adherence to CRI’s confidentiality policies and code of ethics
- Performs other duties as assigned
- Bachelor’s degree from an accredited institution of higher education in Social/Human Services, Psychology or related field or equivalent working experience.
- Experience working with survivors of domestic violence, sexual assault, trauma and related issues / Experience working in direct client services
- Experience in a residential facility setting strongly preferred
- Experience working with a diverse population
- Proficient in basic computer skills
- Bilingual in English/Spanish preferred but not required
Knowledge, Skills and Abilities
- Understand and put into practice the trauma informed philosophy and goals of the Domestic Violence Program of Crossroads.
- Understanding of and commitment to issues of cultural diversity as they apply to domestic violence and sexual assault survivors
- Knowledge of social casework principles, practices, and techniques and the ability to apply these effectively.
- Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
- Promotes cooperation and commitment within a team to achieve goals and objectives.
- Knowledge of techniques used in dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds.
- Ability to exercise a wide degree of independent judgment, decision, and action on an ongoing basis.
Must have at least 1-2 years' experience working with victims of domestic violence.
Must be able to meet the physical demands and work environment requirements: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical demands: Sitting, walking, climbing stairs, lifting up to 20 pounds, reaching, carrying, speaking, listening
- Work environment: An environment of fast pace of crisis intervention; protocol for safety and security is a priority; use of phones, in person assistance, computer, fax and other general office machinery.
Shift is MONDAY - FRIDAY 4:00 PM - 9:00 PM