Summary:

Receives cash, comps, or credit cards from customers in payment for goods or services by performing the following duties.

Essential Duties and Responsibilities:

Include the following. Other duties may be assigned.

• Computes or recomputes bill showing amount due.
• Makes change, and issues receipts to customers.
• Records amounts received and prepares reports of transactions.
• Reads and records totals shown on cash register tape and verifies against cash on hand.
• Quotes price and describes features of items for which money is received.
• Gives cash refunds or issues credit memorandums to customers for disputed items.
• Operates cash register to record price, compile printed list, and display cost of customer purchase on monitor screen.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
• Must be able to lift and carry up to 50 lbs.

Education and/or Experience:

• 1 year previous cash handling experience.  
• Must be at least 21 years of age and have a High school diploma or general education degree (GED).  
• Must pass a basic math aptitude test.  
• Must have basic computer Skills                      

Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees working in the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.