Tennessee Orthopaedic Alliance is the largest orthopedic surgery group in Nashville and Middle Tennessee. TOA concentrates on the diagnosis and treatment of disorders and injuries of the musculoskeletal system which allow our patients to live their best life. Ninety plus years later we are advancing the practice of orthopedic surgery throughout the state.
There are a number of reasons why TOA is an employer of choice; here are a few of them:
- Stability- TOA has been in Middle Tennessee since 1926 and has expanded to nearly 20 locations!
- Impact- TOA’s team members use our careers – whether in our clinics or our business office – to make a positive difference in the community by building relationships and helping patients live their best life.
- Work Environment- The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement.
- Total Rewards- TOA offers competitive salaries based on the current Middle Tennessee wage market, plus a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit-sharing match to go along with your contributions.
TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers.
The Patient Access Supervisor will be responsible for day-to-day call-center and administrative supervisory activities for assigned patient-access areas, including TOA's clinical appointment scheduling staff in multiple clinics/geographic locations and centralized clinical insurance verification (VOI) team. The Patient Access Supervisor monitors and maintains performance improvement results and ensures all staff exhibit prescribed telephone service and production standards.
Work situations vary and require leadership, sound judgement, knowledge of medical acumen, and understanding of factors that impact TOA services. This position will report to the Patient Access Manager and build relationships with TOA physicians and individual site managers to ensure our patients connect to the best care possible for each unique situation. The Responsibilities include:
- Supervise a high- performing scheduler/VOI team by daily delegation of tasks and workflow, providing supervision, guidance, and coaching, and being a resource for the team
- Oversee ongoing staff training, accessing our subject matter experts and quality assurance staff, as appropriate and effectively onboard new team members – thereby reducing their time to productivity
- Ensure staffing levels are adequate for patient needs by creating work calendars and managing the daily staffing issues – manage administrative responsibilities such as time reporting and managing time away from the office
- Create an exceptional team culture through effective communication, team huddles, motivation, recognition, and teambuilding activities
- Serve as the primary liaison for other clinics, working to resolve scheduling issues, blocking/managing clinic templates
- Step in to handle patient access or VOI transactions as necessary and deliver effective problem resolution by dealing with call escalations with empathy and sensitivity
- Assist the Patient Access Manager with talent acquisition activity, working to attract and retain talented team members for TOA
- Generate and deliver to Patient Access Manager timely reports and data detailing quality, quantity, and other KPI results.