Elevate Your Career at a State-of-the-Art Surgical Center!

Are you a Patient Service Representative who thrives in a fast-paced, high-tech environment? Town Center Ambulatory Surgery Center (ASC) is looking for a dedicated Patient Service Representative I to join our premier facility in Troy.

If you are ready to move away from the unpredictability of hospital shifts and into a professional, specialized surgical environment, this is your opportunity.

The ASC Advantage

• The Schedule: Monday through Friday, 7:30 AM – 4:30 PM (40–42 hours per week). No nights, no weekends, and no holidays.
• The Environment: Work in a beautiful, modern, state-of-the-art surgery center located at 130 Town Center, Troy, MI.
• The Experience: Join a busy, high-volume center where you are a vital part of the patient’s surgical journey.

What You’ll Do

As a Patient Service Representative I, you are the face of our center, coordinating the vital clerical and financial tasks that keep our surgical team running smoothly:

• Patient Intake: Welcome and greet all patients and visitors, manage the registration process, and update demographics.
• Financial Responsibilities: Verify insurance (HMO, PPO, Medicare, etc.), collect co-payments and deductibles, and process outstanding balances.
• Coordination: Facilitate patient flow by notifying clinical staff of arrivals and managing delays.
• Administrative Support: Scan medical records, manage incoming faxes, and ensure all charts are accurate, complete, and HIPAA-compliant.
• Scheduling: Assist in scheduling follow-up services, office visits, and diagnostic imaging.

Qualifications

• Experience: Minimum of 2–3 years of experience as a Patient Service Representative or in a medical office (Urology experience is a major plus!).
• Technical Skills: Proficiency in EMR systems, Microsoft Office, and insurance portal navigation.
• Knowledge: Basic understanding of medical terminology, CPT procedure coding, and ICD-10 diagnostic coding preferred.
• Professionalism: Exceptional organizational skills, the ability to multi-task in a busy environment, and a customer-oriented mindset.
• Education: High School Diploma or equivalent required.

The Perks

• Comprehensive Insurance: Full Medical, Dental, and Vision package.
• Financial Future: 401(k) Retirement Plan.
• Work-Life Balance: Generous Paid Time Off (PTO), Paid Sick Time, and Paid Holidays.

Join the Team at Town Center ASC.

Be a part of a collaborative, diverse team that respects your time and values your expertise.

GENERAL SUMMARY 

The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Welcomes and greets all patients and visitors, in person or over the phone.
• Is responsible for keeping the front desk area clean and organized.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).
• Collects outstanding patient balances.
• Obtains referrals and authorizations when required.
• Scans incoming faxes, consents, reports, and all other patient information into patient chart.
• Generates batch transmittal reports for each day.
• Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
• Schedules follow up services and office visits for patients.
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
• Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
• Ensures proper hand off of responsibilities once their task is completed.
• Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.
• Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
• Consistently demonstrates good use of time and resources.
• Ensuring that all medical records are accurate and complete.
• Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
• Ability to answer multiple incoming telephone calls.
• Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
• Customer-oriented with ability to remain calm in difficult situations.
• Ability to work independently and manage multiple deadlines.
• Ability to comprehend established office routines and policies.
• Ability to keep financial records and perform mathematical tasks.
• Knowledge of Medical Terminology.
• Excellent verbal and written communication skills.
• Proficient interpersonal relations skills.
• Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
• Ability to navigate online health insurance portals to verify benefits.
• Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
• Complies with HR confidentiality standards.

EDUCATION REQUIREMENTS

High School Diploma or equivalent required.

Some college work preferred.

EXPERIENCE REQUIREMENTS

Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.

Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

REQUIRED TRAVEL

N/A

PHYSICAL DEMANDS

Carrying Weight

Frequency

1-25 lbs.

Frequent from 34% to 66%

26-50 lbs.

Occasionally from 2% to 33%

Pushing/Pulling

Frequency

1-25 lbs.

Seldom, up to 2%

100 + lbs.

Seldom, up to 2%

Lifting - Height, Weight

Frequency

Floor to Chest, 1 -25 lbs.

Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs.

Seldom: up to 2%

Floor to Waist, 1-25 lbs.

Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs.

Seldom: up to 2%