Job Title: CIE & Youth Prevention Services Navigator

Reports To: Director of Community Programs

Job Status: Exempt, Full Time, Hourly

Persons are recruited, hired, assigned and promoted only based on job-related criteria and without regard to age, color, familial status, gender, gender identification, marital status, national origin, non-job-related disability, race, religion, sexual orientation, veterans’ status. EOE 

STATEMENT OF THE JOB

This position will serve as a cross-trained Community Information Exchange Navigator, performing functions as a Youth Suicide Prevention Specialist with the Gatekeeper program. The CIE Navigator will facilitate communication and resource-sharing among various community organizations, agencies, and stakeholders to meet the needs of CIE clients. This position will also be responsible for implementation of Gatekeeper Program curriculum, a school-based suicide prevention program delivered in middle and high school classrooms.

ESSENTIAL FUNCTIONS

Client Support

•  Complete client intakes to identify the individual’s needs, identify resources to meet those needs, make close loop referrals to identified resources through the CIE database
• Utilize a comprehensive database of community resources and services to connect clients with appropriate support systems tailored to their unique needs and circumstances.
• Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources.
• Conducts follow-up to ensure that the inquirer’s needs have been met
• Uses crisis management techniques in accordance with agency procedures

CIE System and Partner Coordination

• Utilize the CIE platform to document needs, track referrals, and support coordinated care.
• Gain proficiency in navigating CIE services, tools, and partner workflows through training.
• Maintain relationships with community partners to support communication and resource-sharing.
• Assist with coordination between internal teams and external agencies to ensure smooth service delivery.

Gatekeeper

• Present Gatekeeper curriculum to middle and high school students
• Refer students to counselors when necessary
• Community and Program Support
•  Assist with outreach efforts, including staffing tabling events and distributing informational materials that represent the organization.
• Attend staff meetings, trainings, and professional development sessions as assigned.

Administrative and Front Desk Support

• Greet visitors and answer incoming calls in a professional and welcoming manner.
• Enter client and program data into databases, spreadsheets, and reporting systems.
• Assist with scheduling, recordkeeping, correspondence, and office organization.
• Support preparation of materials, forms, reports, and general office tasks as needed
• Other duties as assigned

REQUIREMENTS

• High school diploma required; associate’s or bachelor’s degree in a related field preferred.
• Experience in crisis intervention, community resources, or administrative support preferred.
• Successful completion of Applied Suicide Intervention Skills Training (provided by Gryphon Place).
• Complete worker certification within one year of employment.
• Availability for weekdays, evenings, and occasional weekends as needed.
• Valid Michigan Motor Vehicle Operator’s license

Knowledge / Skills / Abilities

• Strong interpersonal and communication skills with the ability to work collaboratively with diverse populations.
• Must be an empathetic and caring individual that understands the needs of individuals
• Excellent organizational skills and accurate data entry ability.
• Ability to multitask, prioritize, and remain calm in high-stress situations.
• Knowledge of community resources and public assistance programs.
• Commitment to equity, diversity, and inclusion, with a nuanced understanding of social determinants of health and other community factors impacting well-being.

Working Conditions

• In person work required; office and school-based with occasional community outreach responsibilities.
• May require weekday availability starting at 7am to meet needs to school programs.
• May require some evening or weekend hours depending on program needs.