We’re seeking a dynamic and mission-driven leader to help oversee our overnight camp programs and year-round guest experiences. In this role, you’ll support the Camp Director in ensuring safe, engaging, and values-centered programming while providing exceptional hospitality to campers, families, and rental groups. From guiding cabin life and supervising staff to leading team-building retreats and assisting with high-end events, you’ll play a key part in delivering high-quality experiences that reflect our organization’s goals. If you’re passionate about youth development, skilled in program and staff management, and energized by a fast-paced camp environment, we’d love to meet you. 

ESSENTIAL FUNCTIONS:

• Support the Camp Director in overseeing the operational success of overnight camps, team-building retreats, and high-end events.
• Ensure all guests, campers, and families receive an exceptional hospitality experience, from arrival through departure.
• Manage and mentor assigned staff and their performance, plan, schedule and evaluate staff, recruit, select, orient and train staff, coach employees to foster growth opportunities and complete required paperwork in a timely manner. 
• Ensure a safe and inclusive camp environment by upholding risk management, health, and emergency procedures.
• Lead team-building retreats and group programs, ensuring alignment with the camp’s mission and values.
• Coordinate rental groups and assist with high-end events as assigned.
• Collaborate with program specialists to maintain high standards of camper engagement, skill-building, and fun. 
• Assist in the development and implementation of systems to maintain high standards for cleanliness, presentation, and service.
• Assist in the development and execution of risk management and emergency procedures.
• Maintain accurate records for rentals, events, and guest feedback to evaluate quality and service standards.
• Act as the on-site point of contact during events and retreats as assigned, ensuring seamless operations and prompt issue resolution.

 SKILLS & COMPETENCIES:

• Strong youth development skills.
• Strong leadership and organizational skills with attention to detail.
• Ability to multitask in a fast-paced environment and meet deadlines.
• Exceptional customer service and guest relations skills.
• Strong communication skills, both written and verbal.
• Ability to manage staff and foster a team-oriented work environment.
• Knowledge of hospitality best practices and event operations.
• Problem-solving skills and ability to remain calm under pressure. 

KNOWLEDGE/EDUCATION/CERTIFICATION:

• Bachelor’s Degree in Recreation, Education, Outdoor Leadership, or related field preferred. Equivalent camp leadership experience considered.
• Camp leadership certifications (ACA courses, Outdoor Leadership, Challenge Course Facilitation) preferred.
• Current Adult, Child & Infant CPR/AED and first aid certification or willingness to obtain within 90 days of employment.
• Knowledge of youth development, camp programming, and risk management best practices.
• General knowledge of facility maintenance and event operations.

EXPERIENCE:

• Minimum 3 years of experience in hospitality management, event operations, or a related field, with at least 1 year in a supervisory role.  
• Experience in staff management, camper supervision, and program delivery required.
• Customer service and guest relations experience required; luxury or high-end service experience preferred.