LAC Federal is seeking a Client Engagement Manager (CEM) available in the Washington DC Metro Area. Responsibilities of this position include owning and cultivating client relationships for assigned clients through regular communication and interacting with company employees at client sites. The CEM will oversee multiple client projects at one time, proactively monitor staff performance, manage project costs, identify and pursue new business opportunities at existing clients. This position is predominately remote with an expectation of visiting client sites when needed throughout the Washington DC Metro Area. A corporate office is available in the Metro Center in downtown Washington DC and another corporate office is available in Rockville, MD. This is a full-time permanent position with benefits.

We do not offer relocation for this role. Candidates must live within the Washington DC Metro Area and must have access to transportation to visit client sites on an as needed basis.

Responsibilities

• Maintain proactive and positive relationships with assigned clients, correcting all issues related to the contract and regularly checking in on contract progress
• Manage all assigned employees including regular check-ins to monitor performance, recruiting efforts, employee reviews, and corrective actions
• Assist the recruiting team with backfilling open positions, serving as liaison between client needs and recruiting team
• Drive employee engagement and cultivate strong culture across company contracts
• Liaison between on-site clients and corporate functions (i.e. finance, HR)
• Manage contract deliverables by proactively managing project staff and scope of work
• Assist in the review and processing of timecards and invoices each month
• Actively identify and pursue growth opportunities at assigned agencies and support proposal efforts as needed

• Bachelor’s Degree
• At least 3 years of working experience, with at least 1-2 years of experience in a client facing and federal project management role
• Strong interpersonal and client facing skills
• Ability to build relationships with federal clients and manage both on-site and remote employees
• Excellent organizational skills, time management and strong communication

Preferred Qualifications

• Experience in a client facing role within the federal space
• Preliminary knowledge of federal contracting
• Strong preference for a background in libraries, archives and museums
• Demonstrated experience managing multiple teams and projects
• Business development experience

Physical Requirements

• Ability to work for extended periods on a computer in a remote setting.
• Ability to sit or stand for prolonged periods while completing daily duties.
• Ability to lift and carry light items (up to 10–15 lbs.) as needed.
• Ability to travel within the Washington DC Metro Area for client site visits and meetings.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development

EEO Statement

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. 

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. 

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.