Maxwood Furniture is a rapidly growing furniture company with an expanding portfolio of brands such as Max & Lily, Plank + Beam, and Maxtrix. Since launching over two decades ago, we have established multiple sales channels including our DTC websites and third-party marketplaces. We’re passionate about creating an inspiring and engaging shopping experience for our customers, bringing their home decor dreams to life with stunning, on-trend pieces.

We are seeking a new member to add to our Customer Care team. Are you ready to be a part of something amazing?

We are looking for a passionate and detail-oriented Customer Service Representative to interact with our customers, answer inquiries, resolve issues, and ensure a positive experience with our products and services. The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to manage various tasks efficiently. 

Responsibilities

• Respond promptly and professionally to customer inquiries primarily via phone, and also through email or chat.
• Provide customers with accurate product details, pricing, and availability information.
• Assist customers with product selection, returns processing, and ensuring timely product deliveries.
• Resolve customer complaints and assembly inquiries in a positive and helpful manner.
• Troubleshoot and assist with direct-to-customer freight shipments.
• Suggestive sell and upsell products during customer interactions to enhance customer satisfaction and increase sales.
• Maintain meticulous attention to detail and follow-through in all tasks.
• Participate in furniture assembly training as part of ongoing development.
• Prioritize and complete work assignments on time.

• Strong organizational and problem-solving abilities.
• Confidence in handling customer interactions primarily over the phone, and through chat and email.
• Ability to work effectively in a team environment.
• Excellent verbal and written communication skills, especially regarding product inquiries, logistics, and customer account statuses.

Preferred Skills

• Experience with online chat systems or direct phone sales.
• Familiarity with e-commerce platforms such as Shopify Plus.
• Comfort with PowerPoint.
• Experience with suggestive selling and upselling techniques.
• Proficiency in Microsoft Office Suite (especially Excel).

Benefits

• 401(k) matching

• Dental insurance

• Employee assistance program

• Employee discount

• Flexible schedule

• Flexible spending account

• Health insurance

• Life insurance

• Vision insurance

• Paid time off

• Professional development assistance

Ability to Commute: Daniel Island, SC 29492 (Required)