How We Build at BIG

BIG Construction is a construction management firm specializing in the interior built environment. Founded and led by millennials, we prioritize right-fit solutions over legacy processes and leverage a high-value network to deliver exceptional results. 

Guided by our core values—Drive, Trust, Ideas, and Build—we’re committed to building meaningful relationships by understanding and addressing the needs of all stakeholders. 

Our proven process—Ask, Listen & Learn. Align. Budget. Contract. Execute. Retain.—ensures every project is approached with curiosity, collaboration, and precision. 

At our core, our brand promise remains simple: We will ask. We will listen. We will learn. We will deliver.

As we evolve and expand our service offerings, we're building a dedicated Self-Perform & Service Work division that strengthens long-term client relationships, improves project continuity, and drives new revenue opportunities.

The Opportunity Ahead

This role is the first step in building a dedicated Self-Perform & Service Work division at BIG. You will help shape the structure, approach, and model for a high-growth business line with clear expectations for year-over-year revenue expansion. This includes developing both the operational foundation and the client relationships that will drive meaningful growth.

Who Thrives in This Role

You’re operationally minded, relationship-driven, and energized by building something with structure and momentum. You thrive in fast-moving environments, manage multiple demands with clarity, and know how to translate strategy into coordinated field execution.

• You’re comfortable in an environment with evolving systems and the need to build processes as the division grows.

• You thrive in a role that blends client development, field operations, and hands-on project execution.

• You are energized by clear growth goals and want a role where your impact directly influences revenue expansion.

• You are comfortable operating in a dual-role capacity, building client relationships and securing work while also supporting field execution and delivering projects.

Where You’ll Make Your Mark

Revenue Growth & Market Development

• Support BIG’s goal of doubling annual revenue in Self-Perform and Service Work year over year.
• Contribute to achieving the division’s growth targets: Service Work from $5M to $10M and Self-Perform from $700K to $1.4M.
• Develop and maintain a growing pipeline of service requests, small projects, and self-perform opportunities through client relationships, responsiveness, and proactive outreach.
• Partner with PM and BD teams to identify new opportunities, expand repeat business, and strengthen recurring client relationships.
• Maintain accountability for your portion of revenue generation while ensuring high-quality execution in the field.

Division Leadership & Growth

• Build, organize, and scale the Self-Perform & Service Work division to drive sustainable revenue growth.

• Develop processes, workflows, and standards that support repeat business, responsiveness, and efficiency.

• Identify new service offerings and market opportunities that complement BIG’s core construction capabilities.

• Partner with leadership to establish divisional goals, metrics, staffing needs, and budgets.

• Help establish the foundational processes, playbooks, and standards for a new and growing division.

• Recommend staffing needs as the division scales and workload increases.

• Support the development of structure, workflows, and best practices for future growth.

Operational Oversight

• Oversee project intake, scheduling, staffing, and resource allocation.

• Ensure all work is delivered on time, on budget, safely, and aligned with BIG’s quality expectations.

• Work closely with Project Managers, Service Technicians, and field staff to maintain continuity from proposal to work completion.

• Spend regular time in the field to evaluate work, support crews, verify scopes, and ensure timely and quality execution.

• Assist in scoping small projects, coordinating materials, and responding quickly to urgent client needs.

• Collaborate directly with field staff to maintain productivity, safety, and client satisfaction.

Team Management & Development

• Delegate workload effectively while providing guidance and accountability.

• Support hiring, onboarding, and performance development as the division grows.

Client Experience & Relationship Management

• Serve as a key client contact for post-GMP service needs, warranty work, small projects, and quick-turn requests.

• Strengthen relationships with existing clients through proactive communication and quality execution.

• Partner with BD and PM teams to pursue new clients and expand work with current partners.

Project & Financial Management

• Review scopes, estimates, and proposals.

• Monitor project costs, margins, labor productivity, and resource utilization.

• Partner with accounting and PM teams to ensure billing accuracy.

What Building Success Looks Like

• Division runs smoothly with clear processes, communication, and predictable revenue performance.

• Clients experience seamless continuity from proposal to work completion.

• Field teams feel supported, equipped, and aligned with expectations.

• Revenue growth aligned with BIG’s year-over-year expansion goals.

• A reliable, diversified pipeline of service and self-perform opportunities supported by strong client relationships.

  The Tools You Bring

• 5+ years of experience in construction, service work, or related fields.

• Strong understanding of field operations and small project execution.

• Strong leadership, communication, and relationship-building skills.

• Ability to read scopes and understand construction documents.

Compensation

• Salary Range: $120,000–$150,000 based on experience.

• Bonus Potential: Eligible for a bonus/commission structure based on revenue generated and work secured, with the potential to earn up to 100% of base salary annually.
• Incentive compensation is directly aligned with revenue impact and the overall growth of the division.
• Full benefits package per company policy.

The BIG Basics

• Regular interaction with internal teams, clients, subcontractors, and field staff.

• Occasional early mornings, evenings, or weekends depending on service needs.

Physical Demands

• Ability to navigate job sites, including walking and occasional lifting up to 25 lbs.

Work Environment

• Hybrid of office, client sites, and field operations.

Final Notes on the Build

This description outlines primary responsibilities but may evolve as BIG continues to grow.