FT/PT Verification Representative
Description


About The Company

At Asurint, we’re building a leading information-based technology company in Cleveland, Ohio. Asurint is on a mission to help our customers succeed by bringing innovation, flexibility and personal ownership to background screening – all while addressing the changing regulatory landscape. We measure our efforts by the success our customers enjoy and the positive onboarding experience of their employees. We are succeeding because they succeed. 


Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and focus on doing the right thing. Our team serves with an understanding of their responsibility in the hiring process and with helping our customers make the most informed decisions. We focus on partnering with clients to elevate the background screening experience and, ultimately, the onboarding experience for all.


About the Verification Department

Are your google skills the envy of your friends?  Are you motivated by friendly competition?  Are you looking for an opportunity where you can learn a new career with opportunity for growth?  Do you like puzzles?  If so, you may be a great match for the Asurint Verification Department.


The Verification Department strives to be “better than the best ever” in providing service and results to our clients.  Our team is made up of problem solvers who are energized by finding solutions. We motivate and challenge each other daily through collaboration, innovation and teamwork. 

 

Pot Lucks, spinning our Department’s “Wheel of Fortune”, and monthly recognition of outstanding performers are just a few ways our team makes Asurint a great place to work.  We celebrate our achievements together while encouraging and embracing the success of individuals.


About the Role

Due to rapid growth in the organization, Asurint is in need of a solutions-oriented Verifications Representative to join our fun, technology-oriented team.     

Verifications Representatives have responsibilities in a number of customer service functions-primarily investigative research and order fulfillment. The verifications representative is responsible for verifying the prior employment, education, professional certifications & references for our clients as part of their pre-employment screening process.

  • Conduct investigative research to handle customer orders by leveraging technology platforms and contacting verifying parties within predefined support guidelines.
  • Accurately and efficiently document research outcomes, and update order statuses appropriately.
  • Provide professional customer care and problem resolution for internal & external customers related to product questions.
  • Adhere, achieve and maintain customer service support levels, processes and standards in all interactions.
  • Handle confidential information responsibility and with good judgment.
  • Complete special projects as assigned.
Requirements
  • 1-year customer service, research or investigative experience.
  • Excellent verbal and written communication skills.
  • Critical thinking and problem-solving skills.
  • Knowledge or previous background screening experience a plus.
  • Bachelor’s degree a plus.


Benefits

In exchange for your unique abilities, perspectives & teamwork, ASURINT offers an excellent benefit package which includes: 

  • Competitive salary 
  • 401K
  • Medical/Dental & Vision effective first day of employment 
  • Open Time Off & eight company paid holidays
  • Free gym in building
  • Learning and Development programs
  • Short & Long-Term Disability 
  • Flexible Spending Accounts
  • Business Casual Attire
  • Employee Referral Bonus

**Asurint is an EEOC Employer

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