SUMMARY OF ROLE

Animal Welfare Associate serves as an integral component of Santa Fe Animal

Shelter’s lifesaving mission to create a compassionate, safe community for pets and

people. Animal Welfare Associates independently work extensively with the public to

provide services and resources to keep pets in the home by identifying barriers to

successful pet ownership, assessing needs, providing consultation, support, and follow-

through. The Animal Resource Center is a community-centered resource for pet

owners, providing both support and services through the ARC office and CASA

program. Animal Welfare Associates must be compassionate and nonjudgemental,

demonstrating empathy while working with owners and embody a solutions not excuses

based philosophy.

PRIMARY AREAS OF RESPONSIBILITY / ESSENTIAL FUNCTIONS

Animal Welfare Associate

? Customer Service

? Case Management

? Data Entry

? Cash Handling

? Animal Handling

? Dog Walking

? Other duties as assigned

Cross-Functional Collaboration

? Responsible for the development of the foundation of history for animals in SFAS

care of which all other SFAS departments work from.

Relationships

Animal Welfare Associates work closely with Animal Services personnel and all other

shelter departments, volunteers, customers, board members, vendors and law

enforcement personnel.

 QUALIFICATIONS

Education, Skills and Work Experience

? High School Diploma/GED or 5 years Customer Service experience.

? Tech-Savvy with understanding of social media platforms.

? Effective written and spoken communication skills.

? Critical thinking and problem-solving expertise

? Nonprofit, mission-driven, or animal welfare experience preferred but not

required.

? Bilingual (Spanish) a plus

? An understanding that SFAS is a managed admissions facility and the euthanasia

and cremation of animals are regular functions of the Shelter.

Physical Demands

The physical demands noted are representative of those an employee encounters while

performing the essential functions of this job. Reasonable accommodations may be made

to enable individuals with physical limitations to perform the essential functions:

? Consistently required to transition from seated to standing, moving, and

kneeling or crouching.

? Constantly required to speak and hear.

? Manual dexterity: Constant use of hands for grasping, reaching, typing and other

operative tasks.

? Required to lift and/or carry an animate or stationary object of up to 50 pounds.

? The work environment exposes the employee to a noise level that is moderate to

loud. The employee must be able to handle exposure to working conditions such

as poor ventilation, heat, cold, sudden temperature changes, wet quarters, noise,

medical and surgical odors as well as animal odors and dander.

? Potential for exposure to zoonotic diseases, dangerous and fractious animals,

hazardous chemicals, anesthetics, and sharp objects.

? The employee should be comfortable interacting with animals of various size,

breed, and temperament.

? A valid New Mexico Driver’s license is required.