Reports to: Renewals Sales Manager 

Classification: Full Time, Non-exempt

JOB DESCRIPTION

Summary/Objective

Renewals Representatives will learn our products, markets, industry and the sales process and skills. These individuals will be a direct point of contact for our customers to assist in product and application inquiries, expediting the sales process and following through with customer requests.

Essential Functions

• Utilize the customer journey to support clients in product renewals and inquiries
• Act as an account manager by establishing, building, and maintaining relationships with our clients
• Track, report, and review key metrics and trends to proactively deepen a book of business
• Act resourcefully and in an innovative way to solve problems and complete tasks
• Quote prices, prepare proposals and provide information regarding terms of sales
• Throughout the qualification process, you will learn to identify the specific needs of clients and how ECG products meet those needs
• Reach out to inactive clients to find out their experience and attempt to bring them back to ECG for any future financing needs
• Report to management on client relationships, pipeline, forecasts and new prospects
• Develop relationships with clients

Required Education and Experience

• Highly motivated self-starter with a competitive attitude who expects to win
• Process and detail-oriented problem solver
• The ability to manage and prioritize many tasks and deliverables simultaneously
• Accustomed to and comfortable with working in a team environment
• 1-2 years of prior sales experience
• Excellent written and verbal skills
• CRM experience
• Strong interpersonal, oral and written communication skills
• Keen intelligence and negotiation skills
• High-energy, relationship expert
• Ability to hunt down new opportunities from inactive/past customers
• A desire to grow professionally

Supervisory Responsibility

This position does not have any supervisory responsibility.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. 

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.